topic Re: Chat disabled in Sky Accessibility

Chat disabled

Shotgun44 — Mon, 05 Apr 2021 08:59:23 GMT

How can I discussed my contract with sky when the chat is disabled? I rely on this as I'm severely deaf and the contract is ending or has ended so don't want to be charged more!

Re: Chat disabled

Kei+M — Mon, 05 Apr 2021 10:16:54 GMT

Sorry, we're trying to fix it but you're right there should be other contact options. I'll let you know if we run into any issues restoring it.

Thanks,

Re: Chat disabled

Shotgun44 — Mon, 05 Apr 2021 10:26:31 GMT

Thanks. My bill has already gone up by £8 for the next bill so would like this sorted out ASAP. I appreciate it

Re: Chat disabled

Kei+M — Tue, 06 Apr 2021 10:14:55 GMT

If your account is accessibility flagged the full range of options will appear if you sign in to your Sky account online. ~~We're just in the process of sorting the page for everyone else.~~

edit: this should now work for all now.

Thanks,