topic Re: CALL CENTRES in Sky Accessibility

CALL CENTRES

Ronnye2 — Sat, 22 Aug 2026 19:12:23 GMT

As somebody with severe hearing difficaulties why oh why are you changing from the Lovely people of Scotland to farm contracts out to places in the world where I cannot understand them, they have no knowladge of what they are doing and are very "Read Off The Card" there is no geniune concern or help. I do not like having to continaully repeat myself and keep asking them to slow down and speak so I can understand. Everything was fine untill you move most of the services abroad, and don't say its just a few, every call Iv made in the last 4 weeks iv ended up speaking to people who I cant understand.

What happened to those lovely people in Scotland and their jobs???

Re: CALL CENTRES

Annie+UK — Sat, 22 Aug 2026 19:15:32 GMT

Are you registered with the accessibility team? They have all kinds of contact methods

Re: CALL CENTRES

Daniel0210 — Sat, 22 Aug 2026 19:18:52 GMT

@Ronnye2
As @Annie+UK indicated if there are health/medical issues which affect communicating with Sky, register with the Sky Accessibility Team who may be able to help now or in the future. Once registered there are different methods of communication other than phoning so have a look at these related links… ~

https://www.sky.com/help/accessibility-information

https://www.skyaccessibility.sky/

https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers

https://www.sky.com/help/articles/third-party-assistance

Re: CALL CENTRES

Ronnye2 — Sat, 22 Aug 2026 20:40:35 GMT

Done that still got through to somebody I couldn't understand

Re: CALL CENTRES

Daniel0210 — Sun, 23 Aug 2026 05:11:46 GMT

@Ronnye2

Registering should provide non verbal contact methods.