topic HBO Max subtitles in Sky Accessibility

HBO Max subtitles

Quine+Online — Sat, 28 Mar 2026 21:18:10 GMT

I tried watching an episode of the Sopranos on the new HBO servIces and the subtitles are broken. Text is a few seconds ahead of the picture and double overlapping text boxes when different characters speak out of sync. Do the other HBO shows have this problem or just this one? Series 5 ep 12.

Re: HBO Max subtitles

Brill+Gill — Sun, 29 Mar 2026 09:52:18 GMT

Hi @Quine+Online, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: HBO Max subtitles

Quine+Online — Sun, 05 Apr 2026 13:42:25 GMT

Thanks for your help. Submitted the chat but no one got back to me. still no official reply from Sky. They are letting disabled people down.

Re: HBO Max subtitles

Mark39 — Sun, 05 Apr 2026 13:56:44 GMT

@Quine+Online have you reported it to the Viewer Relations team? You can email them at viewerr@sky.com

Re: HBO Max subtitles

Quine+Online — Sun, 05 Apr 2026 14:46:10 GMT

Thanks but I'm tired of chasing. Go here, no go there, the useless AI bot. The difficulty of getting simple answers to questions is so dispiriting. Doubly galling that it's in the context of accessibility and disability.