topic Re: Unfortunately we can't process your request online right now Please try again later or alterna in Sky Accessibility

Unfortunately we can't process your request online right now Please try again later or alternative

Chris+blow — Sun, 16 Jun 2024 15:37:59 GMT

I have been having the error message "

Unfortunately we can't process your request online right now. Please try again later or alternatively view the status of your account." For over 3 months and it's not good enough @Sky sky . I can see people have been having this issue for a year !

This is not good customer service and it's a very bad customer experience !! If this isn't resolved I will be taking my custom elsewhere . In 2024 we shouldn't be needing to use the phone to manage accounts !

only want to add an additional line

Re: Unfortunately we can't process your request online right now Please try again later or alterna

Chris+blow — Sun, 16 Jun 2024 15:39:59 GMT

I have accessibilotybissies and cannot use a phone - this is the obky way for me to manage my account . You dont even have online chat which is terrible

Re: Unfortunately we can't process your request online right now Please try again later or alterna

Annie+UK — Sun, 16 Jun 2024 15:44:15 GMT

Re: Unfortunately we can't process your request online right now Please try again later or alterna

Mark39 — Sun, 16 Jun 2024 15:45:43 GMT

Not true. Register with the Accessibility team who offer additional means of contact. By the way, it's mainly a customer Community - you're not speaking to Sky here

https://www.skyaccessibility.sky

Re: Unfortunately we can't process your request online right now Please try again later or alterna

HelensMan — Fri, 18 Jul 2025 08:25:02 GMT

I have been getting the same thing for over a year now. been onto Sky for many hours and given up. THey end up saying to browse products while logged out and the call them to place an order and they will tell youthe bespoke offer for you. NOT THE POINT! I want to know why my account is coming up as a Status error, worrying!

Re: Unfortunately we can't process your request online right now Please try again later or alterna

Mark39 — Fri, 18 Jul 2025 09:41:27 GMT

@HelensMan wrote:

I want to know why my account is coming up as a Status error, worrying!

Unfortunately nobody here can tell you. You'll have to follow it up with Sky.

Re: Unfortunately we can't process your request online right now Please try again later or alterna

Johnp2476 — Mon, 09 Mar 2026 20:19:45 GMT

It's 2026 and im still getting this on the website now, can't access anything without getting that message