topic Re: No subtitles on Sky Max recordings in Sky Accessibility

No subtitles on Sky Max recordings

CatherineT — Sat, 25 Sep 2021 13:43:24 GMT

Why have the shows on Sky Max (previously on Sky One) no longer have subtitles available on the recordings (or live shows)? This is very frustrating and makes it far harder to understand what is going on (particularly with loud sound effects / music).

Re: No subtitles on Sky Max recordings

GD1 — Sat, 25 Sep 2021 15:10:40 GMT

@CatherineT You would be best off emailing viewerR@sky.uk as we are all customers on this forum.

Re: No subtitles on Sky Max recordings

DaveAccess — Tue, 28 Sep 2021 09:43:49 GMT

Hi @CatherineT

Sorry you're having issues with subtitles. I wonder could you please provide more information so we can look into it?

- Is it on a Sky Q or Sky+ box?

- Can you provide some specific shows you are seeing this with? Including episodes, times etc.

We have not removed subtitles from any shows on Sky Max which had them on Sky One, so would like to understand what you're seeing.

Many thanks,

Dave

Re: No subtitles on Sky Max recordings

Maddog121 — Fri, 01 Oct 2021 16:27:41 GMT

Hi. I have the same problem. All shows on Sky Max, that are advertising to have subtitles, are not working. 3 recordings of Swat and live show of The Flash have so far failed to show subtitles. I have a Virgin TiVo box.

Re: No subtitles on Sky Max recordings

DaveAccess — Tue, 05 Oct 2021 13:45:56 GMT

Hi @Maddog121
There is an issue in some circumstances on the Virgin boxes. We are working with them to fix it.

Thanks,

Dave

Re: No subtitles on Sky Max recordings

Ozzy5678 — Tue, 23 Nov 2021 14:09:01 GMT

Hi having trouble with sky channels recording downloads new Amsterdam and Dan Browns lost symbol both don't have subtitles. FBI on the other dose have them. Watching on a new BT box. Thanks in advance for any help you can lend.

Re: No subtitles on Sky Max recordings

Brexite — Fri, 26 Nov 2021 23:21:23 GMT

Sky max - the Force no subtitles and never has been so kindly furnish me with a truthful Andre please.

Re: No subtitles on Sky Max recordings

Brexite — Fri, 26 Nov 2021 23:24:29 GMT

Answer misspelling andre

Re: No subtitles on Sky Max recordings

Daniel0210 — Sat, 27 Nov 2021 06:51:51 GMT

@Brexite wrote:
Sky max - the Force no subtitles and never has been so kindly furnish me with a truthful Andre please.

@Brexite You could email the Viewer Relations Team at viewerR@sky.uk and get their response.

Re: No subtitles on Sky Max recordings

Kestrel2006 — Fri, 11 Feb 2022 19:53:52 GMT

No subtitles on sky Q recording on Sky Max with NCIS New Orleans

Re: No subtitles on Sky Max recordings

Erssie — Mon, 12 Jan 2026 23:18:01 GMT

An example of a show that has no subtitles on SKY MAX is Fear The Walking Dead. When this show was in Prime Video there were subtitles.

Re: No subtitles on Sky Max recordings

Kenz27 — Sun, 15 Feb 2026 21:44:42 GMT

5 years later this has not being fixed???