topic Re: I in Sky Accessibility

I

Idiot5 — Thu, 29 Jan 2026 16:00:06 GMT

Am deaf and trying to cancel an engineer appointment but I can only find phone numbers. Spent last half an hour trying to get into live chat but no joy

Re: I

Daniel0210 — Thu, 29 Jan 2026 16:04:53 GMT

@Idiot5
If there are health issues involved it may be worth registering with the Sky Accessibility Team who may be able to help now or in the future particularly if there’s an issue communicating. Once registered there are also different methods of communication other than phoning so have a look at these related links… ~

https://www.sky.com/help/accessibility-information

https://www.skyaccessibility.sky/

https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers

https://www.sky.com/help/articles/third-party-assistance

If the appointment is for tomorrow you're likely to be charged £25 if you cancel at this late stage.

Re: I

caesarome — Thu, 29 Jan 2026 16:13:29 GMT

@Idiot5

When is the engineer due to visit and for what so TV, Broadband etc as we should be able to arrange some help for you via here if you would like ?