topic Elderly and vulnerable at risk with sky in Sky Accessibility

Elderly and vulnerable at risk with sky

Milliemuffin — Mon, 17 Nov 2025 09:00:43 GMT

When ther is an outage there is no help with resolution of problems . This results in venerable people with no access Telecare , hive , ring , tv, emergency calls 999, telephone hospital appointments , access to relatives, no tv no Alexa with automation .

Bad enough no service but when the vulnerable rely on this service to not be heard by customer services is unacceptable .

Re: Elderly and vulnerable at risk with sky

Daniel0210 — Mon, 17 Nov 2025 11:04:10 GMT

@Milliemuffin
You aren’t communicating with Sky by posting on here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

It may be worth registering with the Sky Accessibility Team who may be able to help in the future. Once registered there are also different methods of communication with this team other than phoning so have a look at these related links… ~

https://www.skyaccessibility.sky/

https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers

https://www.sky.com/help/articles/third-party-assistance

Re: Elderly and vulnerable at risk with sky

Mark39 — Mon, 17 Nov 2025 11:37:49 GMT

@Milliemuffin have you made Sky aware of your dependence on Telecare etc?

See Sky's post which has been pinned at the top of this forum for the last 5 months.

https://helpforum.sky.com/t5/Sky-Accessibility/Telecare-Systems-and-Medical-Alarms-Let-us-know/td-p/5008322/jump-to/first-unread-message