topic Re: Voice Guidance in accessibility set to on but not working in Sky Accessibility

Voice Guidance in accessibility set to on but not working

Nicknack2 — Sat, 08 Nov 2025 17:45:09 GMT

Voice Guidance is not working despite set to on with hints in accessibility menu. Hellp?

Re: Voice Guidance in accessibility set to on but not working

Midsrob — Sat, 08 Nov 2025 21:41:33 GMT

Same thing has happened to me. Voice guidance is no longer working on any of our boxes despite being turned on in settings. I have turned everything off for ten minutes including the router, done a reset and also software update but still not working.

Re: Voice Guidance in accessibility set to on but not working

Nicknack2 — Sat, 08 Nov 2025 21:45:28 GMT

Thank you for your reply. I too have completed all the trouble shooting tips you describe. 👎🏻👎🏻👎🏻

Re: Voice Guidance in accessibility set to on but not working

lettice — Sun, 09 Nov 2025 06:28:47 GMT

@Nicknack2 @Midsrob

Which Sky boxes do you have, Sky Q, Sky Stream or Sky Glass?

I have turned voice guidance on and off a few times just now on my Sky Stream pucks and it's working fine.

Re: Voice Guidance in accessibility set to on but not working

Midsrob — Sun, 09 Nov 2025 10:13:50 GMT

Hi Lettice

I have Sky Q. I've also checked my WiFi speed and it is still high.
I've tried turning voice guidance on and off several times in accessibility settings but it is still not working.

Re: Voice Guidance in accessibility set to on but not working

lettice — Sun, 09 Nov 2025 10:24:14 GMT

Have a read of this Sky help article, much of what you may have tried plus some other kind of fix help.

https://www.sky.com/help/articles/voice-guidance

Re: Voice Guidance in accessibility set to on but not working

Nicknack2 — Sun, 09 Nov 2025 23:55:38 GMT

Just sky q thanks

Re: Voice Guidance in accessibility set to on but not working

Sirdobbo89 — Mon, 10 Nov 2025 12:33:03 GMT

Did you find a solution? My voice guidance is not working, also a Sky Q box, also set to on and also stopped working at a similar time as yours.

Re: Voice Guidance in accessibility set to on but not working

Nicknack2 — Mon, 10 Nov 2025 13:25:59 GMT

Alas no. Causing great distress to visually impaired user 👎🏻

Re: Voice Guidance in accessibility set to on but not working

Nicknack2 — Mon, 10 Nov 2025 17:49:33 GMT

All appears to be working again, can only assume it was a sky issue which they have now resolved. Hope everyone else as lucky. Thank you for your responses

Re: Voice Guidance in accessibility set to on but not working

Sirdobbo89 — Mon, 10 Nov 2025 18:29:01 GMT

Same here, so was 100% a Sky issue...they didn't admit that on the phone earlier today and decided to send us out a new Sky Q box 🤦‍♂️