topic Re: Sky communication for disabled people is bleep poor in Sky Accessibility

Sky communication for disabled people is poor

Dannybhoi — Fri, 05 Sep 2025 09:03:29 GMT

I really do not make telephone calls. I hate it with a passion, as it creates so much anxiety. I don't like navigating AI and voice prompts for menus. Sky have a chat service but it is sometimes not functional and you can't communicate after office hours.

I would prefer to email and not have to use chats or make calls. This BTW is not just limited to Sky - I had to make a complaint to BT to get assistance.

I did change my address with Sky - only to find this has not been done. I did with the Sky Chat.

Not great service at all. And don't tell me that I should ask someone else to phone on my behalf - I find that incredibly patronising.

I hate to know what elderly folk have to put up with in this digital age.

Moderator notes: Edited title to remove swearing

Re: Sky communication for disabled people is bleep poor

Daniel0210 — Thu, 04 Sep 2025 17:55:06 GMT

@Dannybhoi

You've previously been advised how to register with the Accessibility Team.
https://helpforum.sky.com/t5/Account-Billing/Message-about-restricted-account/m-p/5043655#M262727

Re: Sky communication for disabled people is bleep poor

TimmyBGood — Thu, 04 Sep 2025 17:58:13 GMT

@Dannybhoi wrote:

I would prefer to email and not have to use chats or make calls. This BTW is not just limited to Sky - I had to make a complaint to BT to get assistance.

That's because email is extremely difficult to validate to any satisfactory degree, and Ofcom gets distinctly unhappy with ISPs that make account changes without adequate security checks. Realistically it's also an extremely inefficient communication mode for call centre staff to deal with, and ISP profit margin on any particular subscription is already rather thin.

Re: Sky communication for disabled people is bleep poor

SKY1992bf — Thu, 04 Sep 2025 17:54:44 GMT

@Dannybhoi sky have a dedicated team which you may be interested in registering your account with if you haven't already done so, there are contact options that don't involve a call

https://www.skyaccessibility.sky/

Re: Sky communication for disabled people is bleep poor

Dannybhoi — Fri, 05 Sep 2025 09:05:24 GMT

And I did get hold of them. And they did not change my address as requested. And your point is what exactly? [Removed]

Moderator notes: Removed foul langauge

Re: Sky communication for disabled people is bleep poor

Dannybhoi — Thu, 04 Sep 2025 17:56:22 GMT

There are ways to confirm instructions by email... also secure email.

I have had to endure years of Egress emails from local authorities...

Re: Sky communication for disabled people is bleep poor

Dannybhoi — Thu, 04 Sep 2025 17:57:09 GMT

I have used them. And my request was not actioned. Bad service.

Re: Sky communication for disabled people is bleep poor

Dannybhoi — Thu, 04 Sep 2025 17:58:42 GMT

People telling me about accessibility teams:

all good and well - if they do what you request. It is a LIMITED service - only office hours etc.

This is what disabled people have to put up with constantly. Half baked services.

Re: Sky communication for disabled people is bleep poor

Daniel0210 — Thu, 04 Sep 2025 18:01:49 GMT

@Dannybhoi

As we've told you repeatedly now if you have health issues that might affect your ability to communicate, then all contact should be made through the Sky Accessibility Team.

I don't know what their operating hours are but you will need to persevere in contacting them. There's no point in venting to other customers who are trying to help,you.

Re: Sky communication for disabled people is bleep poor

Dannybhoi — Thu, 04 Sep 2025 18:05:27 GMT

@Daniel0210 ir you don't have anything helpful to add. Please refrain from further communication. And I will vent. Hopefully some Sky employee will take note! 🤬

Re: Sky communication for disabled people is bleep poor

GD1 — Thu, 04 Sep 2025 18:09:14 GMT

@Dannybhoi No one from Sky will pick this up, this is a customer helps customer community, please take a read here https://helpforum.sky.com/t5/Members/ct-p/members

Re: Sky communication for disabled people is poor

MrRichAllen1976 — Sun, 14 Sep 2025 16:25:31 GMT

@Dannybhoi I know you're annoyed with the current situation, I would be as I'm disabled myself, but please stop with the bad words unless you're itching to get on the wrong side of the Mods' banning stick.

Re: Sky communication for disabled people is poor

yome — Fri, 26 Sep 2025 06:35:37 GMT

I have mobility problems and a hearing loss so to do things over the phone gets really challenging at times.

Re: Sky communication for disabled people is poor

Daniel0210 — Fri, 26 Sep 2025 06:40:06 GMT

@yome

I see you've been a Community user for a while now so presumably are already registered with the Accessibility Team?

If not, and you have health issues that might affect your ability to communicate, it may be worth registering with the Sky Accessibility Team who may be able to help now or in the future. Once registered there are also different methods of communication with this team other than phoning so have a look at the related links here… ~

https://www.skyaccessibility.sky/

https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers

https://www.sky.com/help/articles/third-party-assistance

Re: Sky communication for disabled people is poor

yome — Fri, 26 Sep 2025 06:47:35 GMT

Thanks I never knew about this until now I will join them.

Re: Sky communication for disabled people is poor

MrRichAllen1976 — Mon, 29 Sep 2025 12:01:58 GMT

@yome I have a strong/broad Yorkshire accent, the majority of even UK call centres, never mind ones on the flippin' Moon (slight exaggeration but you'll know what I mean) struggle to understand me.

Re: Sky communication for disabled people is poor

Yoghurt — Sat, 04 Oct 2025 19:52:32 GMT

I'm registered as well with sky accessibility team they are very helpful @yome

Re: Sky communication for disabled people is poor

yome — Thu, 09 Oct 2025 18:47:44 GMT

Do they have a contact number ? I couldn't see one. Thanks

Re: Sky communication for disabled people is poor

Annie+UK — Thu, 09 Oct 2025 18:58:11 GMT

@yome wrote:

Do they have a contact number ? I couldn't see one. Thanks

Use this link: https://www.skyaccessibility.sky/

Re: Sky communication for disabled people is poor

Othavery — Thu, 30 Oct 2025 10:07:21 GMT

For those who experience anxiety with phone calls and find Sky's chat service unreliable or limited by office hours, several alternatives are available for contacting Sky UK. Options include using a 24/7 AI-powered chat assistant, posting on the official Sky Community forum, sending a message via the website or My Sky app, or writing a formal letter.

topic Re: Sky communication for disabled people is **bleep** poor in Sky Accessibility

Sky communication for disabled people is poor

Re: Sky communication for disabled people is **bleep** poor

Re: Sky communication for disabled people is **bleep** poor

Re: Sky communication for disabled people is **bleep** poor

Re: Sky communication for disabled people is **bleep** poor

Re: Sky communication for disabled people is **bleep** poor

Re: Sky communication for disabled people is **bleep** poor

Re: Sky communication for disabled people is **bleep** poor

Re: Sky communication for disabled people is **bleep** poor

Re: Sky communication for disabled people is **bleep** poor

Re: Sky communication for disabled people is **bleep** poor

Re: Sky communication for disabled people is poor

Re: Sky communication for disabled people is poor

Re: Sky communication for disabled people is poor

Re: Sky communication for disabled people is poor

Re: Sky communication for disabled people is poor

Re: Sky communication for disabled people is poor

Re: Sky communication for disabled people is poor

Re: Sky communication for disabled people is poor

Re: Sky communication for disabled people is poor

topic Re: Sky communication for disabled people is bleep poor in Sky Accessibility

Re: Sky communication for disabled people is bleep poor

Re: Sky communication for disabled people is bleep poor

Re: Sky communication for disabled people is bleep poor

Re: Sky communication for disabled people is bleep poor

Re: Sky communication for disabled people is bleep poor

Re: Sky communication for disabled people is bleep poor

Re: Sky communication for disabled people is bleep poor

Re: Sky communication for disabled people is bleep poor

Re: Sky communication for disabled people is bleep poor

Re: Sky communication for disabled people is bleep poor