topic New Installation With a customer who has dementia in Sky Accessibility

New Installation With a customer who has dementia

mandyq1969 — Tue, 15 Jul 2025 08:52:54 GMT

Hello, I am now living with my mother and am having my sky moved tomorrow - installation etc. My mother already has Sky but due to illness, it is probably not a good idea for her to have the new Sky box and remote control.

I need to speak with someone who I can explain this to as when I called Sky they did not understand what I was trying to explain.

My mother already pays £94 per month. I had just signed up to a new agreement and now am having to move all my Sky to my mother's . This seems like madness. Is there not a way we can have just one Sky account at the house?

Can someone please call me urgently please to discuss?

Re: New Installation With a customer who has dementia

GD1 — Tue, 15 Jul 2025 09:07:43 GMT

@mandyq1969 No one can or will call you on the back of a community post.

Unfortunately as your mother has an account already you won't be able to transfer your services, you say you just signed up, if this was in the last 31 days you cancel your services as it would seem to be the easier option in order to keep the current setup.

Re: New Installation With a customer who has dementia

Daniel0210 — Tue, 15 Jul 2025 09:20:34 GMT

@mandyq1969 wrote:

My mother already pays £94 per month. I had just signed up to a new agreement and now am having to move all my Sky to my mother's . This seems like madness. Is there not a way we can have just one Sky account at the house?

@mandyq1969

New installation of what services?

You can only have one Sky account at an address so unless your Mum has cancelled hers in the correct way and received an email from Sky acknowledging that cancellation you won't be moving yours tomorrow.