topic Re: Keeping SKY + for Dementia sufferer. in Sky Accessibility

Keeping SKY + for Dementia sufferer.

Diarmaid2 — Fri, 21 Feb 2025 14:38:28 GMT

Mother with Dementia and adult son with special needs, I need a mutliroom option however because of Dementia, I need to keep the Sky+ remote control. Essentially 2 boxes with 2 viewing cards would be the easiest option, but this not available through the normal contacts. Is there a contact number for vulnerable customers?

Re: Keeping SKY + for Dementia sufferer.

GD1 — Fri, 21 Feb 2025 14:43:37 GMT

@Diarmaid2 There is if they are registered with the accessibility team which I've linked to https://www.skyaccessibility.sky/

Perhaps an accessibility type remote for Sky Q would be beneficial?

Re: Keeping SKY + for Dementia sufferer.

SKY1992bf — Fri, 21 Feb 2025 14:40:50 GMT

@Diarmaid2 To my knowledge even the accessibility team wouldn't be able to assist in what you are trying to achieve

Re: Keeping SKY + for Dementia sufferer.

Diarmaid2 — Fri, 21 Feb 2025 14:45:09 GMT

All I need to achieve is to keep sky+ remote which is fully working and add an additional tv which can be independent. I'm open to options. That permit the use of old remote.

Re: Keeping SKY + for Dementia sufferer.

SKY1992bf — Fri, 21 Feb 2025 14:49:41 GMT

@Diarmaid2 best thing to is register the account with the accessibility team and speak to them

Re: Keeping SKY + for Dementia sufferer.

TusharKapoor — Wed, 05 Mar 2025 08:50:40 GMT

Hi @Diarmaid2
I encountered the same problem and called Sky's Accessibility team, who organized a solution for my multi-room configurations that included my Sky+ remote. You just have to call them, they are good at serving vulnerable customer needs.