topic Re: Live chat in Sky Accessibility

Live chat

Mbb61 — Mon, 08 Feb 2021 11:36:10 GMT

Why have u stopped live chat as I'm unable to use phone as hard of hearing not very accessible Sky

Re: Live chat

caesarome — Mon, 08 Feb 2021 12:09:05 GMT

I don't think Sky have stopped it, it could be that with more people at home it is very popular service so there are other ways to contact them as you can see here including an messaging service and email:

https://www.sky.com/help/home/accessibility-information

Just select the option that suits your enquiry and select the option at the bottom to get in touch.

Re: Live chat

DaveAccess — Wed, 10 Mar 2021 15:52:28 GMT

Hi. Indeed, we have not removed live chat as such. We have just changed to a new web messaging platform, which we believe will make it easier to get through to us than was the case on live chat.

Re: Live chat

shelleyxx — Wed, 07 Apr 2021 16:51:44 GMT

How do I speak with someone via live chat, I need to speak.to.someone asap and I cant use.the phone

Re: Live chat

Mark39 — Wed, 07 Apr 2021 18:44:23 GMT

@shelleyxx wrote:

How do I speak with someone via live chat, I need to speak.to.someone asap and I cant use.the phone

Are you registered with Sky Accessibility?

Re: Live chat

WindyBoots — Sun, 04 Jul 2021 18:30:04 GMT

Sky's messaging service is a joke!! Live chat is needed to so stuff quickly without the ridiculous wait of a call. My subscription ends soon and I will be leaving simply because there's no real way to contact without a ridiculous phone call.

Re: Live chat

caesarome — Sun, 04 Jul 2021 18:45:04 GMT

If you are going to leave because you can't get through then that is up to you but personally I would try calling when the lines are quieter like 9pm or 7am. You could also try the messaging service:

https://www.sky.com/help/articles/cancel-sky-tv

So select "Yes I still need help".

Re: Live chat

Jade123x — Sat, 14 Aug 2021 20:52:47 GMT

I’ve been disconnected help me I don't have the money yet

Re: Live chat

caesarome — Sat, 14 Aug 2021 21:14:02 GMT

This isn't a live chat as it is a place where customers help each other.

You should have called Sky before your bill was due because leaving it until after it was due to be paid means it will be difficult to get in touch with Sky so all you can try is to call Sky from a landline phone but dial the 141 prefix first or use a mobile phone with a number they will not recognise that it is from you.

If you can't get through then you will have to pay it when you can and once you have done this you will also have to setup a direct debit before your services will be restored.

Re: Live chat

WindyBoots — Tue, 21 Sep 2021 07:22:36 GMT

I left for this very same reason. Live chat was a very important feature to me and when Sky removed theres they removed the only real way for me to communicate with them.

Re: Live chat

WindyBoots — Tue, 21 Sep 2021 07:24:13 GMT

Well it's not it's a joke. I've had better back and foward conversations with a corpse. I say corpse because there just as dead as your messaging service.

Re: Live chat

GD1 — Tue, 21 Sep 2021 08:04:41 GMT

@WindyBoots It's not our messaging service, we are all customers here and have no control over Sky and their systems.

Re: Live chat

Mark39 — Tue, 21 Sep 2021 08:05:30 GMT

@WindyBoots the Live Chat service is alive and well. What do you need to speak to Sky about?

Re: Live chat

SDR — Tue, 21 Sep 2021 08:15:43 GMT

@WindyBoots wrote:

I left for this very same reason. Live chat was a very important feature to me and when Sky removed theres they removed the only real way for me to communicate with them.

Registered Accessibility customers have never lost live chat

Re: Live chat

Mark39 — Tue, 21 Sep 2021 08:18:19 GMT

@SDR wrote:
Registered Accessibility customers have never lost live chat

Quite so. I suspect @WindyBoots isn't 🙂

Re: Live chat

WindyBoots — Tue, 21 Sep 2021 08:34:22 GMT

Where do I find this? I seen this message and just looked for it and can't find it?

Re: Live chat

Sam-R — Tue, 21 Sep 2021 09:02:16 GMT

Thread locked due to some unsavoury posts. My apologies to anyone who had to read them.