Waiting a week for a reply

HARRYSMAD — Sat, 02 Nov 2024 18:04:25 GMT

Last Sunday, I emailed Sky Accessibility to explain that my Sky box wasn't receiving a signal. I am hard of hearing and can't comfortably use a telephone, which is why I registered for Accessible Customer Services.

I have yet to receive a reply and cannot watch live TV. I know it seems like a little thing because I can watch stuff on demand but not until it has been on live TV. I find it annoying that if I had been able to use a telephone, the problem, or a method of solving the problem, would have been put into action almost immediately. The Disability Discrimination Act states that it is against the law for a company to treat a disabled person less favourably than a non-disabled person but surely that is what is happening.

I realise that everyone is probably really busy but surely there are dedicated people to deal with customers with accessibility needs or what is the use of the service?

Re: How can we make a difference?

Daniel0210 — Sat, 02 Nov 2024 17:56:54 GMT

@HARRYSMAD wrote:

there is no signal on my Sky box.

@HARRYSMAD

Your previous posts in August were on the Sky+ board. If you still have a Sky+ or Sky+HD box I'm afraid Sky won't send an engineer out as these boxes are no longer supported including potential dish misalignment. In these circumstances, if an engineer is actually required, you'd have to arrange one yourself at your own expense unless you have Sky Protect cover through Domestic and General Insurance in which case you ring them direct.

Post again if you now have Sky Q.

topic Waiting a week for a reply in Sky Accessibility

Waiting a week for a reply

Re: How can we make a difference?