topic Re: Accessibility - great service in Sky Accessibility

Accessibility - great service

twiglet3 — Wed, 06 Mar 2024 12:48:33 GMT

I recently joined Sky Accessibility and want to tell others how good it is.
I needed a different remote control after upgrading to Sky Q as the standard one isn't manageable for me (and I suspect plenty of others - it's horrible). Got signed up in 2 minutes and the Sky Q Accessibility remote control arrived 2 days later. Fabulous, a huige difference from the standard one, this one is easy to use, intuitive, and no small fiddlt buttons. This should be the standard remote because it is far superior.
I have the multi-room setup so I called the Accessibility helpline and asked if I could have an extra one - it arrived 2 days later. The helpline is wonderful, I had a nice chat with the customer service guy in Scotland, and found out a few more things. Sky dedicate this helpline for more than queries, they also monitor vulnerable customers and provide support. Excellent, and beyond what most companies would do.

Re: Accessibility - great service

Wendily — Mon, 01 Jul 2024 17:29:35 GMT

I joined them ages ago, and they've been fantastic, but my old phone died, and now I don't have their phone number. I called to ask for it, and was given the number I'd just dialled - ie the regular one. Does anyone have it, please?

Re: Accessibility - great service

GD1 — Mon, 01 Jul 2024 17:36:34 GMT

@Wendily See here https://www.sky.com/help/articles/contacting-sky-accessibility

Scroll down to the contact us options click the blue call us button to display the number