topic Re: Sky Q accessibility control in Sky Accessibility

Sky Q accessibility control

helensl — Tue, 12 Jan 2021 13:35:03 GMT

My elderly neighbour has had a new Sky Q accessibility remote control sent to her.

She has been registered because of very poor eyesight.

I have set it up to use but there are no large print instructions for use, apart from on the help pages on the sky tv which she cannot navigate due to her eyesight.

I was sent a pdf for the original remote which was big and bold enough to print so she could use her magnifiying glass, I've yet to find anything similar for the accessibility remote, any help would be appreciated.

I feel she's really been let down by accessibility!

Re: Sky Q accessibility control

Kei+M — Wed, 20 Jan 2021 11:51:03 GMT

You can print out the webpage guide here:- https://www.sky.com/help/diagnostics/sky-q-remotes/buttons-explained-sky-q-access

You might want to up the scaling to increase the size through the print options as outlined below.

Thanks,

Re: Sky Q accessibility control

Elednor — Thu, 17 Feb 2022 18:26:25 GMT

Sadly, although that link is exactly what I have been searching for, it no longer leads to the instruction book, just a recursive cycle of choose options with no info.

I'd just like a PDF booklet or at the very least a decent [life sized?] picture of the accessibility remote that I can annotate. Sky Q is totally new to us and there is no online info. He doesn't use a mobile phone. Computer is in a different room to tv and onscreen help is only any good if you know how to get at it, but then it is only temporary. I just want to be able to print things out so he can look, follow, practice and learn and maybe remember. Inclusive and accessible it certainly isn't!

Re: Sky Q accessibility control

Mark39 — Thu, 17 Feb 2022 20:09:54 GMT

@Elednor unfortunately it looks like the accessory remote guide has disappeared. I wonder if @DaveAccess might know if it's still available online?

Re: Sky Q accessibility control

Elednor — Thu, 17 Feb 2022 23:39:21 GMT

If anybody still has a copy they downloaded that they could email to me that would be great.

Re: Sky Q accessibility control

Sam-R — Fri, 18 Feb 2022 10:12:04 GMT

If you try the link again it should now be working. Thanks very much for raising this with us.

https://www.sky.com/help/articles/q-buttons-explained-access

Re: Sky Q accessibility control

Mark39 — Fri, 18 Feb 2022 10:13:38 GMT

Thanks @Sam-R - link works fine.

Re: Sky Q accessibility control

Elednor — Fri, 18 Feb 2022 11:53:49 GMT

@Sam-R

Thank you so much for sorting this out. You have saved me hours today of trying to do this for myself.

Now if someone could manage to do a sort of flow chart, or even just a simple list, of what is where in all the menus for Sky Q that would make me the happiest person on the planet.

Heartening to know that this forum is monitored and issues respondd to so promptly!