topic Re: Is the Sky Easy Grip remote compatible with Sky Q box? in Sky Accessibility

Is the Sky Easy Grip remote compatible with Sky Q box?

Spoonman9821 — Tue, 06 Feb 2024 12:06:09 GMT

Title really.

We recently got an upgrade from the HD to the Q box and overall we're quite happy with everything. However both of my parents find the design of the Q to be a huge downgrade. From the small size of the remote and the buttons etc they are finding it hard to use. I'm wondering if an Easy Grip remote is the
way to go but nowhere does it says they are compatible with a Q box?

Any help is appreciated.

Thanks

Re: Is the Sky Easy Grip remote compatible with Sky Q box?

Mark39 — Tue, 06 Feb 2024 13:11:32 GMT

The Easy Grip Sky+ remote isn't compatible with Sky Q, but there IS a separate accessible remote. See Sky's help here which includes contact options.

https://www.sky.com/help/articles/accessibility-remotes

Re: Is the Sky Easy Grip remote compatible with Sky Q box?

twiglet3 — Mon, 26 Feb 2024 14:40:29 GMT

Unfortunately the link suuplied by Mark39 doesn't give any help for getting a Sky Q Accessibility Remote Control. Can anyone advise how to obtain one please ?

Re: Is the Sky Easy Grip remote compatible with Sky Q box?

Mark39 — Mon, 26 Feb 2024 14:47:37 GMT

Try this page: https://www.skyaccessibility.sky/motor-impairment

Re: Is the Sky Easy Grip remote compatible with Sky Q box?

HendersonJ — Wed, 28 Feb 2024 16:28:56 GMT

Hi. I have been successful in obtaining a Sky Q Accessibility Remote Control but UNSUCCESSFUL in linking it to my Samsung TV, it works fine except I cannot change the volumn or switch off the TV, I have followed the Sky instructions many times to no avail, I have asked this forum, Sky and Samsung but not working for me. Berst Wishes.

Re: Is the Sky Easy Grip remote compatible with Sky Q box?

Mark39 — Wed, 28 Feb 2024 16:42:36 GMT

@HendersonJ how far do you get? Do you get to the page on your TV which shows a code?

Re: Is the Sky Easy Grip remote compatible with Sky Q box?

HendersonJ — Mon, 04 Mar 2024 17:35:59 GMT

Yes. I followed the instructions and went through I think all 8 codes, none worked!!! I did on line chatbox with Sky and Samsung all to no avail, the remote is just sitting there.

Re: Is the Sky Easy Grip remote compatible with Sky Q box?

Mark39 — Mon, 04 Mar 2024 17:48:44 GMT

I'm afraid it means no code currently exists to control your tv.

Re: Is the Sky Easy Grip remote compatible with Sky Q box?

twiglet3 — Wed, 06 Mar 2024 12:34:08 GMT

Its brilliant. Got my SKY Q accessibility remote, what a fabulous peice of kit, far superior to the standard SkyQ remote. It is easier to use, far more intuitive, and no look-alike small fiddly buttons close together. This should be available to everyone as standard, whoever designed the normal SkyQ remote obviously never has to try and use it, it's horrible.

Re: Is the Sky Easy Grip remote compatible with Sky Q box?

Spoonman9821 — Tue, 12 Mar 2024 12:09:16 GMT

The Q remote is truly awful and a massive downgrade. I've got the accessability remote on order so hopefully my folks will have something decent to use. How the Q remote got designed and approved is beyond me. Its way too small, the button layout is bad and i find it slips out of my hand way too easily. The HD remote was pretty much perfect. Changing things for the sake of change is not always a good thing

Re: Is the Sky Easy Grip remote compatible with Sky Q box?

twiglet3 — Tue, 12 Mar 2024 15:37:24 GMT

Totally agree with Spoonman and others. The standard SkyQ remote (Removed) should never have been produced. My world changed for the better when I was able to get the SkyQ Accessibility remote.

Moderator note: Removed inappropriate language