topic Subtitles not available in Sky Accessibility

Subtitles not available

Sophie29 — Thu, 04 Jan 2024 15:38:53 GMT

Hi, I'm trying to watch True Detective on Sky Atlantic. There's an 'S' next to the programme to show that substitutes should be available however when I go to switch subtitles on it's saying 'subtitles not available'. They've showing on Sky Go but don't really want to watch it on my phone! Any ideas? Thanks

Re: Subtitles not available

Annie+UK — Thu, 04 Jan 2024 15:44:13 GMT

You could report the issue to viewerR@sky.uk (Viewer Relations Team)

Re: Subtitles not available

Sophie29 — Thu, 04 Jan 2024 17:18:22 GMT

I will try that thanks

Re: Subtitles not available

JohnLMO — Wed, 17 Jan 2024 04:57:41 GMT

I have stopped watching UHD on sky for this reason but even on HD this programmes sub titles aren't active... gave up trying!!!

Re: Subtitles not available

TezTez — Mon, 12 Feb 2024 21:43:42 GMT

Watching it from my playlist and still no subtitles! Sky need to sort it out!!!!!

Re: Subtitles not available

Plokijuh098 — Tue, 20 Feb 2024 13:51:43 GMT

This is driving me insane. I literally cannot watch TV if I can't have subtitles and it shows the S but nothing? What am I paying for then? Discriminatory

Re: Subtitles not available

JohnLMO — Tue, 20 Feb 2024 14:03:55 GMT

I also note that there seems little response or care from SKY @Sky

Re: Subtitles not available

Mark39 — Tue, 20 Feb 2024 14:21:16 GMT

It's primarily a customer Community. Have you spoken to Sky?

BTW @Sky tags another customer, not Sky.

Re: Subtitles not available

Plokijuh098 — Tue, 20 Feb 2024 14:37:32 GMT

I've just been in contact on Twitter/X. I explained everything and they've updated it and after completely deleting all episodes (delete forever in manage recordings) and then re downloading the subtitles are now there for me. Worth a try for you