topic Re: Sky Accessibility Chat option in Sky Accessibility

Sky Accessibility Chat option

The+Js — Mon, 30 Oct 2023 14:15:25 GMT

As I can't use the phone my only real means of contact with Sky is via the Chat option.

Sadly this seems to b e permanently unavailable, is there anyone on here who can tell us why and more importantly is it going to return?

I'm after a replacement Accessibility remote as the one I have no longer responds on several of the button controls.

Re: Sky Accessibility Chat option

GD1 — Mon, 30 Oct 2023 14:18:29 GMT

@The+Js As customers we won't know what the issue is or how long it will last.

I would just keep checking back to see if it's available Contacting Sky – Accessibility | Sky Help | Sky.com

Re: Sky Accessibility Chat option

The+Js — Mon, 30 Oct 2023 15:05:59 GMT

Thanks for your reply I wasn't really expecting a Sky rep to answer it was more of a moan.

I've been checking 2 or 3 times a day for a week or two and it's not been available.

Re: Sky Accessibility Chat option

Hedz1 — Tue, 21 Nov 2023 11:55:05 GMT

I am in a similar situation with attempting to getting the chat option. You might have better luck if you try the Help via messenger on Sky's Help Facebook page. Good luck!

Re: Sky Accessibility Chat option

The+Js — Tue, 21 Nov 2023 11:59:39 GMT

Hi,

Sorry I've not updated this but I did manage to eventually get connected to the Chat nad have now received a new remote.

Thanks for all the advice and encouragement.