https://helpforum.sky.com/t5/Sky-Accessibility/Sky-Go-App-NO-SUBTITLES/m-p/4462048#M4333 <P>Hey,</P><P>Im partially deaf and wear hearing aids but still need to use subtitles.</P><P>Is it just me or have other people not been able to access the subtitles on the Sky Go a good numbet of months now?</P><P><SPAN>I know that the programs have subtitles as they are available onS&nbsp; T.V but not on the app, and some programmes that&nbsp; are available on other apps too have the subtitles available on them, just not on sky go even though it says they should be.</SPAN></P><P>Weve tried turning the subtitle option in the settings of then back on again (multiple times) , as well as uninstalling the app and reinstalling (also multiple times) but with no luck.</P><P>We have called up Sky themselves to ask for help but no one seems to know how to, literally passing us from person to person 5+ times each time we called with not one person knowing how to help.</P><P>Have any of you had rhe same issue and managed to sort it somehow? If so please respond.</P><P>Thank you&nbsp;</P> Thu, 26 Oct 2023 13:44:52 GMT JOsborne 2023-10-26T13:44:52Z https://helpforum.sky.com/t5/Sky-Accessibility/Sky-Go-App-NO-SUBTITLES/m-p/4462048#M4333 <P>Hey,</P><P>Im partially deaf and wear hearing aids but still need to use subtitles.</P><P>Is it just me or have other people not been able to access the subtitles on the Sky Go a good numbet of months now?</P><P><SPAN>I know that the programs have subtitles as they are available onS&nbsp; T.V but not on the app, and some programmes that&nbsp; are available on other apps too have the subtitles available on them, just not on sky go even though it says they should be.</SPAN></P><P>Weve tried turning the subtitle option in the settings of then back on again (multiple times) , as well as uninstalling the app and reinstalling (also multiple times) but with no luck.</P><P>We have called up Sky themselves to ask for help but no one seems to know how to, literally passing us from person to person 5+ times each time we called with not one person knowing how to help.</P><P>Have any of you had rhe same issue and managed to sort it somehow? If so please respond.</P><P>Thank you&nbsp;</P> Thu, 26 Oct 2023 13:44:52 GMT https://helpforum.sky.com/t5/Sky-Accessibility/Sky-Go-App-NO-SUBTITLES/m-p/4462048#M4333 JOsborne 2023-10-26T13:44:52Z https://helpforum.sky.com/t5/Sky-Accessibility/Sky-Go-App-NO-SUBTITLES/m-p/4616502#M5059 <P>Did you ever find a solution to this? It always used to work if you selected one with S on but like you th download seems to never have subtitles so am stuck with unable to watch any sky content when travelling.</P> Fri, 12 Apr 2024 19:06:47 GMT https://helpforum.sky.com/t5/Sky-Accessibility/Sky-Go-App-NO-SUBTITLES/m-p/4616502#M5059 wandrow 2024-04-12T19:06:47Z