topic Re: Befriending service in Sky Accessibility

Befriending service

James39 — Thu, 14 Sep 2023 14:56:21 GMT

I registered with the service and received a check call two weeks ago and was told I would receive a call the following week but I have heard nothing

If I am not to be contacted then I wish someone would let me know

Thanks

Re: Befriending service

caesarome — Thu, 14 Sep 2023 18:34:16 GMT

@James39

To get this looked into for you I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Befriending service

Lisa-P1987 — Fri, 15 Sep 2023 11:37:48 GMT

Thanks for escalating this. We’ve sent @James39 an invite to chat.