topic Re: Subtitles (or lack of) on UHD programmes in Sky Accessibility

Subtitles (or lack of) on UHD programmes

Witchypool — Sun, 19 Jun 2022 22:42:49 GMT

I have read all 10 pages in this discussion group and there is a recurring question like mine.

Could someone just explain why there can be subtitles on the HD programmes but not on UHD versions of the same programme? Why can't you just attach the subtitles into the UHD version?

I especially feel frustrated as Sky themselves should ensure it is done on their own productions eg the new series of Midwich Cuckoos which i have been looking forward to in UHD but no subtitles again.

There are many UHD TV programmes from America with subtitles so it can't be technically that difficult.

Thanks

Re: Subtitles (or lack of) on UHD programmes

Mark39 — Mon, 20 Jun 2022 08:21:09 GMT

@Witchypool wrote:

.

Could someone just explain why there can be subtitles on the HD programmes but not on UHD versions of the same programme? Why can't you just attach the subtitles into the UHD version?

I suspect only Sky can answer that. Presumably it's not as straightforward as you think.

Re: Subtitles (or lack of) on UHD programmes

Witchypool — Mon, 20 Jun 2022 14:29:58 GMT

Yes I am waiting for a Sky employee to answer on this forum so we can all get an explanation.

Re: Subtitles (or lack of) on UHD programmes

Ian+jock — Fri, 24 Jun 2022 15:43:19 GMT

Yes i quite agree Im very deaf and rely in subtitles working Sky have not done very well on this issue

Re: Subtitles (or lack of) on UHD programmes

Grumpy+Gran — Sun, 26 Jun 2022 16:40:45 GMT

@Witchypool . I really wish that I'd seen your post before I paid extra for UHD. It would have saved me a heck of a long time trawling through the very inadequate help available for Skyglass until I found a tiny section in some small print somewhere that there are NO subtitles transmitted in UHD. They keep that quiet when they sell it to you!
I've just seen somewhere that I can make default viewing HD, so I'm going to try that. Wish me luck 🍀 🤣

Re: Subtitles (or lack of) on UHD programmes

Ian+jock — Sun, 26 Jun 2022 18:17:12 GMT

Sorry that does not work either ive tried

BBC sem able to supply subtitles in UHD

so why cant Sky you cant get an answer from them on this subject

poor show from them

Re: Subtitles (or lack of) on UHD programmes

Grumpy+Gran — Sat, 09 Jul 2022 06:47:12 GMT

The switching to default HD worked. Found the advantage of subtitles far outweighed that of UHD and atmos. Solution for me? I cancelled the £5 a month that I was paying for them.
Perfect subtitles restored! 🥰

Re: Subtitles (or lack of) on UHD programmes

Yvopar — Mon, 11 Jul 2022 20:18:05 GMT

I have just got sky glass and am really disappointed and frustrated with the difficulty of getting subtitles consistently. If they can do it on sky q then why not with glass? For instance I am now watching a programme on Sky Showcase which says it has subtitles. I have subtitles switched on but no subtitles appear! Are some basics being forgotten in the push for new? Or am I just not used to Sky Glass? 🧐

Re: Subtitles (or lack of) on UHD programmes

Tom-W19 — Tue, 12 Jul 2022 07:50:25 GMT

Hi Yvopar

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Subtitles (or lack of) on UHD programmes

EFCCJ — Mon, 25 Jul 2022 13:38:16 GMT

Hi Tom

Could you please give me an update as to when subtitles will be appearing on UHD programmes?

I contacted Sky in October last year about this issue and I was assured that this would be happening in 2022.

Do you have any further news?

Many Thanks

Chris

Re: Subtitles (or lack of) on UHD programmes

Mark39 — Mon, 25 Jul 2022 13:43:19 GMT

@EFCCJ wrote:

Hi Tom

Could you please give me an update as to when subtitles will be appearing on UHD programmes?

I contacted Sky in October last year about this issue and I was assured that this would be happening in 2022.

Do you have any further news?

Many Thanks

Chris

I doubt there's any update yet, beyond what Sky have already said. They're aware of the thread here and I'm sure they'll post when they have further news. Sky rarely give an exact date for upgrades/improvements.

Re: Subtitles (or lack of) on UHD programmes

Daviedee — Mon, 14 Nov 2022 11:24:58 GMT

I feel let down by Sky for many a year about not having the option to have subtitles on any UHD programmes, my wife is slightly deaf and needs the subtitles to be able to watch the programme, the response from Sky to say it's on HD is not acceptable IMO, I enjoy watching UHD programmes on other streaming platforms with Atmos sound

Re: Subtitles (or lack of) on UHD programmes

Grumpy+Gran — Mon, 14 Nov 2022 14:30:58 GMT

Still saving my money for UHD and atmos as no word on inclusion of subtitles. It would appear that Sky doesn't understand that hearing impairment of one family member doesn't preclude others from enjoying UHD and atmos sound!

Being pragmatic though, they've had so many other glitches to iron out perhaps subtitles have been booted down the list!

Sky Glass - Subtitles unavailable for UHD AND HD programmes

Cot96 — Mon, 14 Nov 2022 17:49:02 GMT

I'm appalled by the accessibility availible on Sky Glass. I can't watch anything in UHD or even HD as subtitles aren't availible. To make matters worse, I bought Sky Cinema and a lot of the programmes are UHD only, meaning I can't watch many films... at all. I'm devastated. Surely this is a basic human right? Why am I paying full price when I'm not able to access the full package.

Re: Sky Glass - Subtitles unavailable for UHD AND HD programmes

Mark39 — Tue, 15 Nov 2022 08:00:07 GMT

@Cot96 I've added your post to an existing thread on the same subject.

Re: Sky Glass - Subtitles unavailable for UHD AND HD programmes

Jenghis — Thu, 01 Dec 2022 12:18:20 GMT

Sky have not been providing subtitles for UHD content since 2017 when the service was first launched. Sky have over 6 years of customer complaints regardnig this issue and have ignored each complaints.

There is absolutely no technical barrier or issue to make subtitles availabe on UHD content. Sky have elected to ignore and dissmiss.

Individuals that have sensory hearing loss, partial hearing loss or other hearing conditions that impare speech recognition or restrict the ability to process sounds.

Each and everyone of the conditions, plus many more are all classed as a form of disability. The individuals who suffer from these conditions rely entirely on subtitles to fully enjoy and appreciate content.

For some reason Sky are under the illusion that subtiles are a perk or a bonus - I have never known an organisation that has demonstrated such arrogance and utter disregard for such a prolonged period of time - Over half a decade!!

This basic accessibily is provided by default on all major streaming services. Services that entered the market years after Sky but had subtitled UHD content from day one.

I struggle to find words in any language to describe the treachory and disgust that is felt by those who rely so heavily on subtitles. Sky's unyeilding stance over the years serves only to confirm an organistaion that is deviod of any shame or self respect.

In any event it takes a special bunch of degenerates and low lifes to deliver a truly rotten service.

Still no subtitles on sky Q uhd

AAmet — Wed, 14 Dec 2022 20:24:27 GMT

I've just raised a complaint to sky as still no subtitles on uhd channels . Quite embarrassing as Apple TV +. Netflix , Amazon prime , paramount+ all have it .

Re: Subtitles (or lack of) on UHD programmes

KevNewMedia — Thu, 15 Dec 2022 09:19:54 GMT

Hello Everyone

Thank you for your posts regarding this issue.

We have a project in progress to improve subtitle coverage across our content, and this includes subtitles for On Demand UHD content. This is expected to be available to customers from Summer 2023. While not yet in UHD, we do now subtitle 100% of programmes on all Sky Cinema and Sky entertainment channels.

Re: Subtitles (or lack of) on UHD programmes

Witchypool — Thu, 15 Dec 2022 14:00:08 GMT

Does this include retro subtitling existing shows like The Midwich Cuckoos and Lucky Man which were your own shows?

Re: Subtitles (or lack of) on UHD programmes

Grumpy+Gran — Thu, 15 Dec 2022 22:38:24 GMT

@KevNewMedia I'll take your post with a pinch of salt and a large dollop of hope. Many projects can be in progress - it doesn't mean that they are ever completed.
Will only believe it when I see a magical post that says:

*******"UHD SUBTITLES LIVE!"***********