topic Re: Subtitles a Joke in Sky Accessibility

Subtitles a Joke

Bear+1012 — Fri, 23 Jun 2023 13:25:12 GMT

I Don't understand why Sky can be so disrespectful to Customers who have been with them for years, over

20 in my case.

they keep offering new products etc but can't sort out the Subtitles, my Wife needs to use them as do a lot of people.

But they just don't care.

I get emails every day buy this upgrade to this, why not sort out the issues with the Subtitles first

Re: Subtitles a Joke

Annie+UK — Fri, 23 Jun 2023 13:28:36 GMT

How to make a complaint to sky: Sky Customer Complaints Code of Practice

Sky Customer Complaints Form

Re: Subtitles a Joke

Bear+1012 — Fri, 23 Jun 2023 13:35:52 GMT

Thank you have sent the Form, but they will not do anything.

Re: Subtitles a Joke

MightyQuinn — Fri, 23 Jun 2023 14:35:41 GMT

Hi @Bear+1012 Have you got an example of a Sky channel programme without subtitles? I realise that Sky Cinema programmes in HD normally provide subtitles as an alternative to UHD programmes without subtitles.

Re: Subtitles a Joke

Bear+1012 — Fri, 23 Jun 2023 14:43:34 GMT

It's the Size some programs they are halfway up the Screen, I suppose we get used to Netflix etc.

we now watch all of the BBC on iPlayer as a lot Smaller.

Re: Subtitles a Joke

Mark39 — Fri, 23 Jun 2023 14:48:13 GMT

So you haven't been without them, it's the format that you're not happy with?

Re: Subtitles a Joke

Nockulus72 — Wed, 11 Oct 2023 10:06:08 GMT

I can't see anywhere in the original post that it was stated they were without subtitles. Don't understand the need to be so snarky in a reply that was already answered by another mod/superuser.