topic Re: Subtitles are far too large and intrusive. Friends and family are furious that subtitles can’t in Sky Accessibility

Subtitles are far too large and intrusive. Friends and family are furious that subtitles can’t be s

kennyrb — Wed, 16 Dec 2020 09:01:10 GMT

The massive subtitles on Sky are intrusive and way over the top. Why can't they be like Netflix or Amazon or YouTube?

I'm deaf but not blind.
kennyrb

Re: Subtitles are far too large and intrusive. Friends and family are furious that subtitles can’t

ijkijk — Wed, 17 Mar 2021 22:20:37 GMT

this is my number 1 issue with sky as wife is deaf.. we have a large tv and subtitles dominate...

Re: Subtitles are far too large and intrusive. Friends and family are furious that subtitles can’t

DaveAccess — Thu, 18 Mar 2021 09:42:05 GMT

Hi @kennyrb and @ijkijk and thanks for the feedback. Changes to subtitles is not on a firm roadmap as yet, but is certainly something we would like to look at. Can you let me know more about what you would like and expect to see? Are you currently on Sky Q or sky+?

Re: Subtitles are far too large and intrusive. Friends and family are furious that subtitles can’t

ijkijk — Thu, 18 Mar 2021 09:56:25 GMT

Hi,

The same functionality as Netflix be great where the user can choose font size and if require background box on or off. Colour of font may help with some films. Once set the user defaults to apply to all channels when subtitles turned on.

I am a sky Q user

looking forward to a future solution and happy to beta test for you...

Ian

Re: Subtitles are far too large and intrusive. Friends and family are furious that subtitles can’t

DaveAccess — Thu, 18 Mar 2021 11:42:47 GMT

Thanks Ian. We don't currently have customer beta testing on Sky set top boxes, but if that changes, or there is any way to involve you in the future, we will definitely get in touch, thanks.

You can if you wish beta test the Sky Go app, which does now have subtitles. If interested, check out:

https://helpforum.sky.com/t5/Sky-Go-Apps/Sky-Go-mobile-beta/td-p/3494344

Re: Subtitles are far too large and intrusive. Friends and family are furious that subtitles can’t

kennyrb — Sat, 20 Mar 2021 18:52:41 GMT

I have a SkyQ2 box. As previously mentioned in my last post. I would really love to see subtitles similar to those provided by Netflix, YouTube and particularly Amazon Prime whereby you can choose the size and colour of the subtitles. Sky should also look at the location of the subs which are ridiculously placed almost mid screen, frequently across the mouths of zoomed in speakers. I am furious that this major problem has not been addressed. I am very hearing impaired and rely on subs a great deal. I am joined by many other Sky customers who have been complaining about this for years.

Re: Subtitles are far too large and intrusive. Friends and family are furious that subtitles can’t

ijkijk — Sat, 20 Mar 2021 19:36:11 GMT

Also the ability to position them on screen be useful. watching Ant n Dec at moment and subtitles are in MIDDLE of screen... aaaargh

Re: Subtitles are far too large and intrusive. Friends and family are furious that subtitles can’t

Mick8491 — Mon, 22 Mar 2021 13:23:51 GMT

Subtitles not on a firm roadmap! I, just like countless other Sky subscribers, have been complaining about the lack of editable subtitles for at least two years. The size of the text and black banners they appear in is far too intrusive. I have to have subtitles on almost every programme I watch but my wife doesn't need them at all. This is always a bone of contention when the subtitles cover an integral part of the screen, this usually ends with us turning off the subtitles and me losing interest in the programme. How much better would it be to be able to edit the text and banner similar to the way Amazon allows it to be done. Come on Sky, get with the 21st Century.

Re: Subtitles are far too large and intrusive. Friends and family are furious that subtitles can’t

Mick8491 — Tue, 23 Mar 2021 10:18:22 GMT

@DaveAccess

Thanks for contributing to this discussion and if you were to trawl through the past two years comments regarding Sky subtitles you will find plenty of valid suggestions on what subscribers would like.

I have heard that because so many of the programmes Sky shows are third party that editable subtitles are not possible. However, there are several made for Sky programmes around and the subtitles are big and chunky.

I recently watched an excellent Sky Atlantic show 'Zero Zero Zero'. This show was set in three continents and at least three languages. When a scene was set in Mexico the language used was mostly Spanish and the English subtitles were perfect. They were unobtrusive but perfectly legible. The same again when in Italy and Italian spoken but when a few English words were said, up jumped the white on black blocky text. This show proves it is possible to use decent subtitles so why can't it be done for more programmes?

Re: Subtitles are far too large and intrusive. Friends and family are furious that subtitles can’t

kennyrb — Tue, 23 Mar 2021 12:19:14 GMT

I couldn't agree more. Most foreign languages have normal unobtrusive subtitles on Sky movie channels etc. But as soon as English is used we're back to the monstrous offending ones. Sky make no effort to place their subs at the bottom of the TV screen. For some unaccountable reason they prefer to dump them mid screen. Watching "Papers" on the BBC news channel is an example whereby the headlines are obliterated along with the presenters' mouths.

Re: Subtitles are far too large and intrusive. Friends and family are furious that subtitles can’t

BlueJD — Wed, 21 Jul 2021 13:25:47 GMT

@DaveAccess

Couldn't agree more with the above thread. I have also complained to Sky customer service a few times about subtitles being far to big and user cannot change the font size etc like you can with Netflicks and other streaming services, even iPlayer !

Come on Sky, it can't be difficult to allow this feature so put some urgency in giving it to us !!!!

ps: I am a Sky Q user, with a hard of hearing wife who is getting fed up with me complaining every time she needs subtitle on, which is most of the time.

Re: Subtitles are far too large and intrusive. Friends and family are furious that subtitles can’t

kennyrb — Fri, 23 Jul 2021 10:04:48 GMT

Come on Sky! I've been a patient customer for 12 years and am still awaiting some improvement regarding your enormous, badly-positioned subtitles. In spite of the large volume of continuing complaints, Sky has chosen to ignore our desperate plea to address this fundamental issue which causes those of us with defective hearing (and our long suffering normal hearing partners) to tolerate many basic programmes such as the News channels etc.

KennyRB

Re: Subtitles are far too large and intrusive. Friends and family are furious that subtitles can’t

SDR — Fri, 23 Jul 2021 12:02:37 GMT

Personally I need them as big as this. We need a customisable fonts.

Re: Subtitles are far too large and intrusive. Friends and family are furious that subtitles can’t

kennyrb — Fri, 23 Jul 2021 14:26:54 GMT

The suggestion to have customisable subtitle fonts would be an admirable solution.

KennyRB

Re: Subtitles are far too large and intrusive. Friends and family are furious that subtitles can’t

BlueJD — Wed, 01 Dec 2021 12:00:35 GMT

@DaveAccess

Please escalate this Subtitle Font Size and Position issue to higher management to get fixed urgently!

It has been years now since users have been complaining about this and nothing seems to be done.

Thanks John

Re: Subtitles are far too large and intrusive. Friends and family are furious that subtitles can’t

cliveyboy3 — Thu, 23 Dec 2021 20:49:26 GMT

Come on Sky. Sort out the subs. Amazon or Netflix style would be perfect.

Re: Subtitles are far too large and intrusive. Friends and family are furious that subtitles can’t

magpies00 — Tue, 11 Jan 2022 20:32:04 GMT

I am delighted to have discovered this thread. I often have to resort to subtitles and hate the way they obliterate most of the bottom of the picture. Being able to personalise them on other streaming services is a godsend. I find it hard to believe people gave been asking for the option to edit for so long and nothing has been done yet. Come on Sky - please!

Re: Subtitles are far too large and intrusive. Friends and family are furious that subtitles can’t

Bernadette24 — Fri, 14 Jan 2022 18:51:30 GMT

I've only recently needed to turn on subtitles for my husband but he's actually made to feel embarrassed by the size of them! Actually ridiculous when you consider the options available on other platforms such as iplayer, Netflix, DisneyPlus and Amazon Prime. Sky is such an advanced and excellent product but seriously let down by this basic function. I can't believe it isn't a priority and can't believe it would be difficult when other platforms already offer far superior options.

Re: Subtitles are far too large and intrusive. Friends and family are furious that subtitles can’t

Mick8491 — Sat, 15 Jan 2022 09:28:21 GMT

Sky doesn't seem to monitor this forum. Most contributors have been complaining about the size of Sky's subtitles for three years without reply. Before someone says 'Try the accessibility route' been there done that , no T shirt !

Re: Subtitles are far too large and intrusive. Friends and family are furious that subtitles can’t

Annie+UK — Sat, 15 Jan 2022 09:36:31 GMT

@Mick8491 wrote:

Sky doesn't seem to monitor this forum. Most contributors have been complaining about the size of Sky's subtitles for three years without reply. Before someone says 'Try the accessibility route' been there done that , no T shirt !

Wrong DaveAccess monitors this forum