topic Re: UHD subtitles in Sky Accessibility

UHD subtitles

kb12345654321 — Sun, 07 May 2023 13:18:04 GMT

Why are there no subtitles on UHD movie channel content?
Dear Sky. I have been a customer for many years and pay a small fortune for my TV package. I have recently invested in 4K TV set and wish to watch the Sky UHD movies with subtitles.
Please offer an explanation as to why subtitles are not available with UHD movie content.
As a comparison, Netflix, Amazon Prime Disney+ and Paramount all offer 4K output with subtitles, so I am very interested in your response.

Re: UHD subtitles

Daniel0210 — Sun, 07 May 2023 13:20:58 GMT

@kb12345654321

Sky are not likely to respond on here to a question like that as this is a customer helps customer forum.

Re: UHD subtitles

kb12345654321 — Sun, 07 May 2023 13:28:00 GMT

Thank you. I thought it would be brave for Sky to face their customers. I shall ring them.
Admin, please delete this post.

Re: UHD subtitles

MightyQuinn — Sun, 07 May 2023 13:28:17 GMT

Hi @kb12345654321 Unfortunately you are asking in the wrong place. The best place is viewer relations by emailing viewerR@sky.uk If you get a reply please share it back here on this customer community.

Re: UHD subtitles

Daniel0210 — Sun, 07 May 2023 13:32:05 GMT

@kb12345654321 wrote:

Admin, please delete this post.

There's no need for your post to be removed. Perfectly fair question. You'll no doubt find other posts on the Accessibility board about the availability of subtitles.