topic Re: RE BEFRIENDING SERVICE in Sky Accessibility

RE BEFRIENDING SERVICE

Huggy — Mon, 11 Oct 2021 19:56:11 GMT

I AM VULNERABLE & ISOLATED - ACCESSIBILTY TEAM SIGNED ME UP FOR THE NEW BEFRIENDING SERVICE - I WAS CONTACTED & ANSWERED LOADS OF QUESTIONS THEN TOLD SOMEONE WOULD GET IN TOUCH - NOTHING HAPPENED THOUGH - FEELS LIKE WEEKS BUT MAY NOT BE - I DON'T KNOW WHAT IS HAPPENING - DOES ANYONE KNOW HOW THIS WORKS PLEASE XXX

Re: RE BEFRIENDING SERVICE

SDR — Mon, 11 Oct 2021 21:57:59 GMT

@Huggy wrote:

I AM VULNERABLE & ISOLATED - ACCESSIBILTY TEAM SIGNED ME UP FOR THE NEW BEFRIENDING SERVICE - I WAS CONTACTED & ANSWERED LOADS OF QUESTIONS THEN TOLD SOMEONE WOULD GET IN TOUCH - NOTHING HAPPENED THOUGH - FEELS LIKE WEEKS BUT MAY NOT BE - I DON'T KNOW WHAT IS HAPPENING - DOES ANYONE KNOW HOW THIS WORKS PLEASE XXX

Sky have been notified about this hopefully someone e will be in touch with you.

Re: RE BEFRIENDING SERVICE

Lisa-P1987 — Wed, 13 Oct 2021 11:12:09 GMT

Hi there @Huggy I have sent you an invite to a private chat so I can get your info to send off to our befriending team to look into this for you 🙂

Re: RE BEFRIENDING SERVICE

Abubakr — Wed, 22 Mar 2023 16:25:54 GMT

I'm in the Skybefrending service but my contact doesn't know my new phone number of How can I get in touch.

Re: RE BEFRIENDING SERVICE

caesarome — Wed, 22 Mar 2023 16:30:18 GMT

@Abubakr

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: RE BEFRIENDING SERVICE

Lisa-P1987 — Thu, 23 Mar 2023 08:52:41 GMT

We are still looking to help you Abubakr. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks