topic Re: Audio Description in Sky Accessibility

Audio Description

DoubleEm — Sat, 01 Oct 2022 11:36:23 GMT

Recorded a few programmes this week and for some reason all have audio descriptions.
Checked accessibility settings and AD is turned off (as normal)
How can I reset it please?

Re: Audio Description

Mark39 — Sat, 01 Oct 2022 12:32:49 GMT

If I remember correctly you can't remove it from recordings already made, but if it's off, new recordings and live programmes shouldn't have it.

If it's still playing, try restarting your Sky box by switching it off at the plug for 4 nineties.

Re: Audio Description

DoubleEm — Mon, 03 Oct 2022 08:04:08 GMT

Thanks @Mark39 .
I have tried restarting after switching off for 4 mins but it's still happening with new recordings. #mystery

Re: Audio Description

Mark39 — Mon, 03 Oct 2022 09:26:37 GMT

@DoubleEm wrote:

Thanks @Mark39 .
I have tried restarting after switching off for 4 mins but it's still happening with new recordings. #mystery

Odd. I've not seen problems with it reported before. Are you certain it's turned off? https://www.sky.com/help/articles/enabling-audio-description