topic Help - going around in circles. in Sky Accessibility

Help - going around in circles.

GGreensill — Mon, 11 Apr 2022 12:09:13 GMT

I am 89 , deaf and partially sigthed in a wheelchair. For past 2 or so months no phone line working. Because I am old and deaf I cannot hear on my phone so my carers use it when I ask them to but my phone is stating something is wrong with the line and it needs fixing as I live on my own. I have been through the most unhelpful chat and the original passwords and security I sent I no longer recall and even the mothers maiden name question I fail on so wat do I have to do to get someone to actually answer a simple question. I want a SKY/BT engineer to test the line - ensure its fine if its not I will know but the last time I asked I was charged £65 for nothing and saw nobody. place a message on my Sky. I need to be able to allow my carers to make emergency calls asap.

Re: Help - going around in circles.

Annie+UK — Mon, 11 Apr 2022 12:17:01 GMT

I have escalated your post to a Sky Staff Expert

Check out the link below that explains the process
Escalating a post to a Sky expert

Re: Help - going around in circles.

Greenfingers001 — Mon, 11 Apr 2022 12:19:17 GMT

Thank you for escalating this. We have now sent an invite to chat 🙂

Re: Help - going around in circles.

Mark39 — Mon, 11 Apr 2022 13:39:51 GMT

@GGreensill is this a new fault, or is it the same fault you posted about in June last year which was escalated then for you?

Re: Help - going around in circles.

GGreensill — Mon, 11 Apr 2022 15:23:35 GMT

This happened a few months ago at some point. It's a different matter.

Re: Help - going around in circles.

Mark39 — Mon, 11 Apr 2022 15:38:58 GMT

OK. You should be seeing a chat bubble here, just as you did last time. Click on it to open a private online chat with Sky.