topic Recurring card pairing problem in Sky Accessibility

Recurring card pairing problem

Catherine+Dempsey — Fri, 01 Apr 2022 12:10:48 GMT

My SKY says that I need to pair the card, yet when I go in the card is already paired. This problem keeps happening with my SKY account and I am so disappointed. This is Friday and I was looking forward to some viewing for the weekend.

Phone numbers don't work with SKY. I feel that I would like to cancel my subscription and now I can't get through.

Very disappointed yet again.

Re: Recurring card pairing problem

caesarome — Fri, 01 Apr 2022 12:25:09 GMT

@Catherine+Dempsey

I have escalated your post to Sky who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Re: Recurring card pairing problem

Annie+UK — Fri, 01 Apr 2022 12:25:23 GMT

Try performing a New Install

See question Q21 in my Sky+ FAQ

Additional help with your viewing card can be found here

Re: Recurring card pairing problem

Catherine+Dempsey — Fri, 01 Apr 2022 12:27:43 GMT

I have done all this yesterday.

Re: Recurring card pairing problem

Catherine+Dempsey — Fri, 01 Apr 2022 12:28:17 GMT

48 hours! There goes the weekend TV viewing 😞

Re: Recurring card pairing problem

caesarome — Fri, 01 Apr 2022 12:37:26 GMT

I think you have misread my post, it is 48 hours for you to respond as they might well contact you later today about this so keep an eye on here for a reply from someone at Sky and the chat bubble.

Re: Recurring card pairing problem

dmy24 — Sat, 02 Apr 2022 08:07:01 GMT

Thank you for escalating, a chat request has now been sent 🙂