topic Re: Email Address of Accessible Customer Services in Sky Accessibility

Email Address of Accessible Customer Services

Willis5 — Sun, 27 Feb 2022 15:53:49 GMT

Hi everyone,

I was given an email for accessible custome services via chat for vunerable customers and it does not work. I need to contact them asap as apart from writing to them, I have no other means of contact.

Does anyone know the correct email address please?

Thanks

Re: Email Address of Accessible Customer Services

Annie+UK — Sun, 27 Feb 2022 15:55:44 GMT

I have escalated your post to a Sky Staff Expert

Check out the link below that explains the process
Escalating a post to a Sky expert

Re: Email Address of Accessible Customer Services

Willis5 — Sun, 27 Feb 2022 16:22:32 GMT

Thank you!!😀

Re: Email Address of Accessible Customer Services

Lisa-P1987 — Mon, 28 Feb 2022 11:27:10 GMT

Thanks for escalating, unfortunately our team are not actually accessibility trained.

You can use the below link to access their contact info. there is a chat facility there which is now currently open. The team is not open on a Sunday which may be why the chat link did not work.

https://www.sky.com/help/articles/contacting-sky-accessibility

Re: Email Address of Accessible Customer Services

Willis5 — Mon, 28 Feb 2022 12:36:26 GMT

Thanks for your reply.

The chat link worked when i used it. They gave me an email address which did not work, that was the issue.

I will just write and cancel my subscription. If I cannot contact anyone via email, SKY is of no use to me when I have an issue. Only been with them since January.

Re: Email Address of Accessible Customer Services

Daniel0210 — Mon, 28 Feb 2022 13:18:29 GMT

@Willis5 wrote:

I will just write and cancel my subscription. If I cannot contact anyone via email, SKY is of no use to me when I have an issue. Only been with them since January.

@Willis5
TV: ~ This link should help https://www.sky.com/help/articles/cancel-sky-tv
In the UK it should include a Message Us option between 0900-1930.
Be aware you probably won’t be able to cancel your TV contract if you are still in a minimum term deal and outside the cooling off period.
If cancelling involves returning any loaned equipment keep your proof of posting safe.

Re: Email Address of Accessible Customer Services

Willis5 — Mon, 28 Feb 2022 13:23:51 GMT

Thanks for the reply.

I have tried the messging option and have been in a queue for almost half an hour.

I have just received a letter - I assume all SKY customers have, of the increase. This allows me to cancel my contract within one month of receiving this letter if I do not want to pay the increase. So as well as my dissatisfaction, this allows me to cancel my contract early.