topic Re: No subtitles on sky programes sky glass in Sky Accessibility

No subtitles on sky programes sky glass

Mark3171 — Mon, 07 Feb 2022 15:41:01 GMT

When when sky programmes ch5 or uktv added to playlists have no subtitles but on live programmes they do this needs to be supported

Re: No subtitles on sky programes sky glass

DaveAccess — Tue, 08 Feb 2022 10:44:28 GMT

Hi @Mark3171
Sorry to hear you're having an issue with subtitles. Can I get some more specific information on this please? Is it just Channel 5 and UKTV, or also Sky's own channels? Do you have examples of any particular shows?
Thanks,
Dave

Re: No subtitles on sky programes sky glass

Mark3171 — Tue, 08 Feb 2022 11:07:51 GMT

@DaveAccess just tested it now ch5 Jeremy vine live has subtitles watch from start doesn't I added the teacher also ch5 no subtitles I use other device check on there has subtitles no issues I also added the rookie sky programme series 4 episode 1 has no subtitles all uktv is hit and miss this is not supporting the hard of hearing I rely on these very much