topic Re: No voice in Sky Accessibility

No voice

Mrspt — Fri, 04 Feb 2022 15:47:58 GMT

I have no voice due to having laryngectomy ( cancer ) so how the F do I get in contacted with sky if they don't use email or live chat !!!

Re: No voice

Chloe-W22 — Fri, 04 Feb 2022 16:06:00 GMT

Hey @Mrspt,

Personally wishing you all the well wishes in the world.

Our Accessibility team are here to support our customers who may need to contact us via different channels, their contact information is here. We also have a Community Messaging customer service team here on the forum to who I can escalate your issue, or our users here on the forum are extremely knowledgeable if you're needing some advice, just let us know you're query?

Let me know if you need anything else🙂

Re: No voice

Mrspt — Fri, 04 Feb 2022 17:00:09 GMT

Hello thank you for the reply

All I'd like to know is I've had £5 come out of my account from Sky and would like to know what its for I only have broadband with sky and that's around £40 so not sure what the £5 is

Re: No voice

Chloe-W22 — Fri, 04 Feb 2022 17:04:45 GMT

Does your bill on the My Sky App or sky.com/bill show what it could be for? It should be clearly stated on here, if you need a bit more info let us know and I can escalate your post to one of our Customer Service agents on the Community who will invite you to a private chat.

Thanks,

Re: No voice

Mark39 — Fri, 04 Feb 2022 17:43:43 GMT

@Mrspt the £5 might be labelled as 'Broadband Boost'. If so, you may find this explanation helpful: https://www.sky.com/help/articles/broadband-boost

Re: No voice

Mrspt — Fri, 04 Feb 2022 18:33:39 GMT

I never signed up for a boost so why have you taken it out !!!

Re: No voice

Mrspt — Fri, 04 Feb 2022 18:36:26 GMT

Yes it was for boost but I never applied for it so don't no why they've took it out !!

Re: No voice

caesarome — Fri, 04 Feb 2022 19:29:18 GMT

We can't answer why it was added to your account because we are customers like you (apart from @Chloe-W22 but she has no access to your account) so try using an option here to speak to Sky about it and ask them to remove it:

https://www.sky.com/help/articles/contacting-sky-accessibility

Re: No voice

Mark39 — Fri, 04 Feb 2022 19:49:32 GMT

@Mrspt wrote:

Yes it was for boost but I never applied for it so don't no why they've took it out !!

I believe Boost is packaged with some of Sky's broadband products, unless you opt out, so it may have been added automatically if you've recently signed up, or changed your broadband package.

Re: No voice

Mrspt — Fri, 04 Feb 2022 20:41:19 GMT

I've been with sky for a few years and never changed I just noticed it this morning in my bank account!!

Re: No voice

Mrspt — Mon, 07 Feb 2022 08:44:27 GMT

Is anyone going to get back to me or refund the money you've took out !!

Re: No voice

Annie+UK — Mon, 07 Feb 2022 09:37:18 GMT

@Mrspt wrote:

Is anyone going to get back to me or refund the money you've took out !!

Have you followed the advice already given?

Re: No voice

Mrspt — Mon, 07 Feb 2022 12:32:35 GMT

Wasn't given any advice

Re: No voice

Mark39 — Mon, 07 Feb 2022 12:40:53 GMT

What did the Accessibility team say?