topic Re: Subtitles in Sky Accessibility

Subtitles

AnniePow — Tue, 25 Jan 2022 19:32:10 GMT

Any ideas why subtitles on all channels can stop working, even though they are turned on under settings? I've reported this numerous times now to Sky. Sick of rebooting the box every day.

Re: Subtitles

Thondwe — Sat, 05 Feb 2022 16:48:25 GMT

Try this - when subtitles break, help - "?" - so it should show "english" as subtitles are supposed to be there, then hit "?" again, which dumps you into general Sky Q help, then exit that (button which is a square with an arrow in) and Subtitles will resume. This works for me everytime so far, so would nice if another user could confirm...

Re: Subtitles

AnniePow — Sat, 05 Feb 2022 17:40:28 GMT

I've just tried it and it works! A miracle! Thank you

Re: Subtitles

Thondwe — Sat, 05 Feb 2022 19:42:12 GMT

Cool - am not going mad then! It's was a very random discovery- Hopefully it help others, and maybe help Sky locate the root issue!

Re: Subtitles

AnniePow — Sat, 05 Feb 2022 19:49:13 GMT

Well my subtitles went off again today and I tried it and voila back they came! When I spoke with Sky they really had no clue why it happens. They blame Red Bee Media and anyone apart from themselves of course!!

Re: Subtitles

Thondwe — Sat, 05 Feb 2022 19:54:13 GMT

My Theory - yet to be proven, but when the box switches on, if either the program or channel it starts up on has no subtitles, then the main subtitles switch goes off?

Re: Subtitles

AnniePow — Sat, 05 Feb 2022 19:56:46 GMT

Could be right! It's just so annoying