topic Focus group: Sky Community email notifications in Sky Accessibility

Focus group: Sky Community email notifications

Federica-C — Fri, 01 Oct 2021 08:45:19 GMT

What's this focus group about?

We're revamping our Sky Community email notifications and I thought it would be nice to get you involved as one of the main aspect we're targeting with the revamp is making our notifications as accessible as possible to everyone.

So, I'm now starting this dedicated discussion thread in collaboration with @DaveAccess hoping to collect feedback throughout the project and come up with brand new forum notifications that are not only informative, but also engaging and inclusive to all.

Main aspects we want to address

Tone of voice - a bit too formal as our Superusers and Oracles have previously pointed out. So we'll adopt the brand's tone of voice in line with our other Sky customer-facing platforms
Content and engagement - we want to make sure that content is engaging and relevant to you, and that it contains useful information on the activities you can take up in growing your influence on Sky Community
Accessibility - we aim to reduce reading barriers and make email notifications accessible to all users

Focus group questions

Do you receive forum email notifications?
Are the forum email notifications relevant to you and accessible?
What aspects of current notifications would you change?
What makes a great email notification? (in case you're wondering, yes, you can share examples of third-party notifications you really like)

Thanks in advance for any help you can offer. Looking forward to your replies! 😀

Re: Focus group: Sky Community email notifications

SDR — Fri, 01 Oct 2021 12:35:03 GMT

@Federica-C Could formatting be looked at. Notification emails normally look like this

but some come through like this which makes them for me unreadable

Now they look fine and readable posting them here. But in an email on a phone or iPad not so much.

Re: Focus group: Sky Community email notifications

Federica-C — Mon, 04 Oct 2021 11:39:53 GMT

Hi @SDR,

thanks for sharing this!

Is it because of the font size or the text boxes around it? The more detail, the better.

Re: Focus group: Sky Community email notifications

SDR — Mon, 04 Oct 2021 12:11:11 GMT

@Federica-C wrote:

Hi @SDR,

thanks for sharing this!

Is it because of the font size or the text boxes around it? The more detail, the better.

I have no idea what causes this I'm afraid

Re: Focus group: Sky Community email notifications

SDR — Thu, 07 Oct 2021 12:43:26 GMT

@Federica-C

(view in My Videos)

If this screen video works it shows the problem

Re: Focus group: Sky Community email notifications

Federica-C — Tue, 12 Oct 2021 07:30:40 GMT

Thanks for taking the video @SDR. I see where the issue is and I'll make our UX developers aware.