topic Re: Difficulty emailing sky in Sky Accessibility

Difficulty emailing sky

WheelchairSteve — Fri, 27 Aug 2021 12:47:41 GMT

I have a lengthy email that I have already written. I cannot send this to Sky via any email that I know of. This is very very annoying as I have already spent a great deal of time getting nowhere on the telephone. Are sky so bad that they do not wish customers to be able to contact them? They should be ashamed by the appalling customer service

Re: Difficulty emailing sky

GD1 — Fri, 27 Aug 2021 12:51:48 GMT

@WheelchairSteve Sky do not use email as a means of contact, if you wish to raise a compaint there are options to cpntact them including a secure email form https://www.sky.com/help/articles/how-to-make-a-complaint#make-a-complaint-contact-us

Re: Difficulty emailing sky

SDR — Fri, 27 Aug 2021 13:31:13 GMT

@WheelchairSteve wrote:

I have a lengthy email that I have already written. I cannot send this to Sky via any email that I know of. This is very very annoying as I have already spent a great deal of time getting nowhere on the telephone. Are sky so bad that they do not wish customers to be able to contact them? They should be ashamed by the appalling customer service

Accessibility registered users can access Sky here

https://www.sky.com/help/articles/contacting-sky-accessibility

Re: Difficulty emailing sky

Midiless — Sat, 18 Sep 2021 13:47:03 GMT

@WheelchairSteve . Totaly agree with you. Sky seems to promote it's call cetre "service" against all other routes but with this you are in the hands of an individual's personal abilities! A while back I needed to contact Sky about a broadband issue and composed a lengthy email with needed explanatory

screen shots (these don't work on a phone line!) but then I discovered the lack of a Sky recipient email address - not very good in this day and age = convenience and corporative evasiveness.

Solution (as with other organisations) Google (in this case) Sky CEO Email which returns eg the name of the CEO and his email address - the moderators do not allow me to help you by naming him and his email address.

Chief Executuve Officer

Email verbotten

I added a courtesy note to pass on to an appropriate staff member which he did and I then received excellent service from the "upper tier team".

Re: Difficulty emailing sky

Mark39 — Sat, 18 Sep 2021 14:07:05 GMT

@Midiless Sky Accessibility do provide an email service for those registered with them.

Re: Difficulty emailing sky

caesarome — Sat, 18 Sep 2021 15:37:13 GMT

@Mark39 wrote:

@Midiless Sky Accessibility do provide an email service for those registered with them.

And it is shown on this page @Midiless:

https://www.sky.com/help/articles/contacting-sky-accessibility#get-in-touch