topic Re: Satellite signal in What's On

No reception

Janemck44 — Mon, 28 Sep 2026 13:53:52 GMT

No satellite signal after following instructions given

Re: No reception

GD1 — Mon, 28 Sep 2026 13:57:34 GMT

@Janemck44 As this isn't a Broadband related issue your post has been moved

Do you have Sky+HD or Sky Q?

Re: No reception

Daniel0210 — Mon, 28 Sep 2026 13:57:59 GMT

@Janemck44 wrote:
No satellite signal after following instructions given

@Janemck44
If you are new to the forum then welcome to the Community, which is predominantly made up of Sky customers helping other Sky customers. You aren’t talking to Sky by posting here.

Your post has been moved from the broadband board. Do you have Sky+ or Sky Q as the advice will be different depending on which one you have?

Satellite signal

Janemck44 — Mon, 28 Sep 2026 14:04:46 GMT

No satellite signal

Re: Satellite signal

Me134 — Mon, 28 Sep 2026 14:07:43 GMT

@Janemck44 wrote:
No satellite signal

You've posted in the broadband section, is it Sky Q or Sky HD+ you have?

Re: Satellite signal

GD1 — Mon, 28 Sep 2026 14:20:19 GMT

@Janemck44 You already raised this issue earlier and have received replies, youn don't need to create another thread for the same issue.

It would be helpful if you replied to your original thread so that the community can start to help you.

Re: Satellite signal

Daniel0210 — Mon, 28 Sep 2026 14:21:38 GMT

@Janemck44

To repeat the earlier question …
Do you have Sky+ or Sky Q as the advice will be different depending on which one you have?

Re: Satellite signal

Mark39 — Mon, 28 Sep 2026 16:39:40 GMT

@Janemck44 I'm guessing you don't kmow whether you have Sky+ or Sky Q.

The image in this page shows a Sky Q box, if that helps: https://www.sky.com/help/sky-tv/sky-tv-q