topic Re: Disney plus in What's On

Disney plus

PS2026 — Wed, 12 Aug 2026 18:24:50 GMT

I have left Sky TV in the last couple of days but can't manage my Disney plus account as it says manage through Sky but there is nowhere on the Sky app that it links through to as I no longer have Sky TV. How do I unlink Disney from Sky so that I can manage my Disney account? Thanks

Re: Disney plus

SuperMatt — Thu, 13 Aug 2026 07:45:19 GMT

Hello, @PS2026. I'll send you an invite to a private chat shortly and we can help you.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Disney plus

SAMFKB — Mon, 21 Sep 2026 14:29:02 GMT

I’ve cancelled my Sky subscription and now I’m locked out of managing my Disney+ account because it still says that Disney+ is managed through Sky.

I need my Disney+ subscription/account link released from my old Sky account so I can manage it directly with Disney+.

This appears to be the same issue as the customer in this thread. Could a Sky employee please escalate this to the team that handles Disney+ account linking and contact me via Community Messagingrelease/unlink the Disney+ subscription from my former Sky account.?

Re: Disney plus

Annie+UK — Mon, 21 Sep 2026 14:32:55 GMT

This forum is primarily customer-to-customer help, you're not talking to Sky support