topic Re: Sky sport+ app problem in What's On

Sky sport+ app problem

Alex261_- — Sat, 05 Sep 2026 12:54:32 GMT

Picture keeps freezing when trying to watch football on sky sports+ app

Re: Sky sport+ app problem

Sugarloafjulie — Sat, 05 Sep 2026 13:10:59 GMT

We have the same problem when watching football on the red button. Does anyone know how I can get in touch with Sky to see what the problem is please.x

Re: Sky sport+ app problem

oj01 — Sun, 06 Sep 2026 08:23:05 GMT

@Alex261_- wrote:
Picture keeps freezing when trying to watch football on sky sports+ app

@Alex261_-

@Sugarloafjulie

Is this on Sky Q or Sky Stream?

Re: Sky sport+ app problem

Alex261_- — Sun, 06 Sep 2026 13:09:03 GMT

On sky sports app on skyq box

Re: Sky sport+ app problem

nigea99 — Sun, 06 Sep 2026 13:15:02 GMT

@Alex261_- wrote:

On sky sports app on skyq box

hi @Alex261_-

Do you have problems with any othr apps like Netflix/disney+ etc ?

Which SKY Q box do you have ?

Home - Settings - System Info - Hardware Version
If it is 32Cxxx then you have an older 1TB non-UHD Box
If it is 32B0xxx then you have a (V1) UHD but non HDR 2TB Box
If it is 32B1xxx then you have a (V2) UHD HDR 2TB Box (which has a separate Power supply)
If it is 32B2xxx then you have a (V3) UHD HDR 1TB or 2TB Box