topic Iplayer in What's On

Iplayer

Mikecollier — Sat, 08 Aug 2026 14:09:17 GMT

Why can't I get UHD on BBC Iplayer with my sky box

Re: Iplayer

GD1 — Sat, 08 Aug 2026 14:23:33 GMT

@Mikecollier Your post has been moved fro the SKy Go Board as Sky Go is a PC/Mobile app and unrelated to iPlayer.

You don't say which Sky Box? Sky Q or Sky Stream?

Re: Iplayer

lettice — Sat, 08 Aug 2026 15:02:11 GMT

Which Sky TV product do your have, Sky Q, Sky Stream/Sky Glass?

Try this as a possible solution:

When in iPlayer,

Scroll down on left to settings

Scroll down with settings to iPlayer Beta

Toggle the iPlayer beta on and off

Go back to the iPlayer Home Screen, UHD should be showing again.

We have seen the UHD drop off on the iPlayer app at times on some Sky TV boxes in the past in here and this temporarily or often permanently cures it.

Re: Iplayer

nigea99 — Sat, 08 Aug 2026 18:04:35 GMT

@Mikecollier wrote:
Why can't I get UHD on BBC Iplayer with my sky box

hi @Mikecollier

Unfortunately iPlayer only supports UHD on the latest 'V3' box (assuming you have SKY Q)

To check which box

Home - Settings - System Info - Hardware Version
If it is 32B0xxx then you have a (V1) UHD but non HDR 2TB Box
If it is 32B1xxx then you have a (V2) UHD HDR 2TB Box (which has a separate Power supply)
If it is 32B2xxx then you have a (V3) UHD HDR 1TB or 2TB Box

Although it may be less convenient - needing another remote etc - we generally recommend using iPlayer & other apps on your TV or other hardware (e.g. Firesticks, Apple TV boxes) as they should support the UHD version and are likely to be more responsive due to being newer hardware