Netflix on sky keeps disconnecting

Yvie144 — Fri, 07 Aug 2026 20:51:07 GMT

Half way through the programmes it just crashes and boots me out

Re: Netflix on sky keeps disconnecting

lettice — Sat, 08 Aug 2026 05:26:52 GMT

Which Sky TV product is having this issue, Sky Q main box, Sky Q mini, Sky Stream puck or a Sky Glass TV?

Try doing a restart of your Sky device.

Or trying an apps refresh as below;

Sky Q:

Press Home on your Sky Q remote, then highlight Settings.
Press 0,0,1 and Select to access the Installer menu.
Select Apps then highlight Refresh all Apps on this box. You'll see a message that says 'Your apps are being refreshed'. This will stay on screen until you press Dismiss to return to normal viewing - we recommend waiting at least 5 minutes before doing so.

Sky Glass or Stream:

Press Home on your Sky remote, then highlight Settings.
Press System management, then Resets and updates, and finally Refresh apps.
You'll see a message that says, 'Your apps are being refreshed'.
Press Dismiss to return to normal viewing. Note: An apps refresh can take up to 24 hours to complete.

Also, might be worth doing a restart of your broadband router/hub.