topic Stuck with Apps - saying subscription is not there in What's On

Stuck with Apps - saying subscription is not there

ConfusedApps — Tue, 04 Aug 2026 18:35:59 GMT

Hello, As my title says. I'm trying to set up the HBO max (which comes with my package) and tried to link my current paidfor Disney+. I have gone round on circles and ended up cancelling my current Disney+ as I paid up front but with it not linking, not using it. For the HBO, I am in an endless loop. It gets me to sign in, I have the basic with app that is free. It says o then do not have a subscription. I have upgraded to the next level and it is still saying I do not have a subscription. Spent hours signing in and out between my phone, websites and the TV! Any help welcome!

Re: Stuck with Apps - saying subscription is not there

Jason- — Wed, 05 Aug 2026 11:14:39 GMT

Hello @ConfusedApps,

Thanks for taking the time to join our Community and sorry for the issues you're having setting up some of your TV apps!

We'd expect a far smoother process and apologies it has been anything but. I'll send you an invite to a private chat shortly and we can help you get things sorted.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason-