topic Re: Sky apps not working in What's On

Sky apps not working

Dorothy28 — Sun, 02 Aug 2026 20:44:28 GMT

My broadband is on up and running but my sky apps on my tv are not working saying that they are not connected to my broadband please help asap I have my grandchildren here for two weeks from today if I don't have my sky apps working they won't be able to watch the programmes they like which will be utter hell. Thank you Dorothy Shaw. Please please help asap

Re: Sky apps not working

GD1 — Sun, 02 Aug 2026 20:50:34 GMT

@Dorothy28 You don't say what device you're having an issue with these apps on?

Re: Sky apps not working

lettice — Mon, 03 Aug 2026 05:42:51 GMT

Which Sky TV platform do you have, Sky Q, Sky Stream or Sky Glass?
Which app/s is it that you having issues with. Do you get any kind of error message on launch of the app or playing content.

Might be worth restarting your Sky Q box or do a settings restart of your Sky Stream/Glass, depending on what you have.

Re: Sky apps not working

Dorothy28 — Thu, 06 Aug 2026 07:06:26 GMT

Hi in reply to your suggestion I have been able to resolve the problem but I had to speak to sky in person as I had tried everything and it still didn't work so they have sent me a new router and all working ok now thank you for your advice and help. Dorothy28