topic Re: Sky card in What's On

Sky card

GL11 — Sat, 01 Aug 2026 12:22:11 GMT

Sky will not connect says there is a fault with Sky card, on examination there is a dark burnt area in the centre of the card can this be replaced?

Re: Sky card

Daniel0210 — Sat, 01 Aug 2026 12:38:56 GMT

@GL11

Sky+ or Sky Q?

Re: Sky card

Mark39 — Sat, 01 Aug 2026 12:53:18 GMT

@GL11 the brown discolouration is normal. It's not a burn mark and doesn't normally affect Card functionality. What exactly is the error message you're seeing?

Re: Sky card

Annie+UK — Sat, 01 Aug 2026 13:29:12 GMT

@GL11 wrote:

Sky will not connect says there is a fault with Sky card, on examination there is a dark burnt area in the centre of the card can this be replaced?

The card is 99.9% not burnt, the resin they glue the two halfs of the card together discolour over time and because the card is made of light plastic the resin can be more easily seen, the dark blue cards were never accuses of burning because noone could see the discolouring 🙂

iIf this is a sky plus box then try performing a New Install

See question Q21 in my Sky Plus F⋅A⋅Q for New Install

Also see: https://www.sky.com/help/articles/viewing-card-error-messages-sky-plus#problem