topic Re: Netflix in What's On

Netflix

Carole23235 — Thu, 30 Jul 2026 16:55:17 GMT

Netflix as never connected keeps showing error code ui-800-2 can anybody help

Angel_Aka — Thu, 30 Jul 2026 17:23:44 GMT

@Carole23235 wrote:
Netflix as never connected keeps showing error code ui-800-2 can anybody help

Which Sky hardware are you using? Q/Stream/Glass?

Have you tried fully rebooting the device?

Have you tried the 'Reload Netflix' option from the get help menu on the Netflix app?

lettice — Thu, 30 Jul 2026 18:00:47 GMT

That error is around a cache issue as far as we can tell on a few occasions before.

Try restarting your Sky TV device.

Plus within the Netflix app, select the get help menu and do a Reload Netflix.

This may log you out, so you will need to log back into Netflix.

Some other things to try;

A restart of your broadband router/hub.

An apps refresh as described here;

Sky Q:

Press Home on your Sky Q remote, then highlight Settings.
Press 0,0,1 and Select to access the Installer menu.
Select Apps then highlight Refresh all Apps on this box. You'll see a message that says 'Your apps are being refreshed'. This will stay on screen until you press Dismiss to return to normal viewing - we recommend waiting at least 5 minutes before doing so.

Sky Glass or Stream:

Press Home on your Sky remote, then highlight Settings.
Press System management, then Resets and updates, and finally Refresh apps.
You'll see a message that says, 'Your apps are being refreshed'.
Press Dismiss to return to normal viewing.

Skull+Treaty — Thu, 30 Jul 2026 18:08:55 GMT

@lettice wrote:
That error is around a cache issue as far as we can tell on a few occasions before.

Seems that's what Netflix say also according to their help page here.