https://helpforum.sky.com/t5/What-s-On/Sky-live-chat/m-p/5323159#M169990 <P>Why can't I get on Sky Live chat? I am trying to escalate a complaint and want to do it via Chat so that I can make a copy of all the replies&nbsp;</P> Mon, 20 Jul 2026 10:53:28 GMT Bean23 2026-07-20T10:53:28Z https://helpforum.sky.com/t5/What-s-On/Sky-live-chat/m-p/5323159#M169990 <P>Why can't I get on Sky Live chat? I am trying to escalate a complaint and want to do it via Chat so that I can make a copy of all the replies&nbsp;</P> Mon, 20 Jul 2026 10:53:28 GMT https://helpforum.sky.com/t5/What-s-On/Sky-live-chat/m-p/5323159#M169990 Bean23 2026-07-20T10:53:28Z https://helpforum.sky.com/t5/What-s-On/Sky-live-chat/m-p/5323162#M169991 <P>How to make a complaint to sky: <A href="https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice" target="_blank">Sky Customer Complaints Code of Practice</A></P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/complaints" target="_blank">Sky Customer Complaints Form</A></P> Mon, 20 Jul 2026 10:54:15 GMT https://helpforum.sky.com/t5/What-s-On/Sky-live-chat/m-p/5323162#M169991 Annie+UK 2026-07-20T10:54:15Z https://helpforum.sky.com/t5/What-s-On/Sky-live-chat/m-p/5323261#M169992 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2962128">@Bean23</a>&nbsp;what do you mean by escalate a complaint? Have you made a complaint already?&nbsp;</P> Mon, 20 Jul 2026 12:30:03 GMT https://helpforum.sky.com/t5/What-s-On/Sky-live-chat/m-p/5323261#M169992 Mark39 2026-07-20T12:30:03Z https://helpforum.sky.com/t5/What-s-On/Sky-live-chat/m-p/5323303#M169993 <P>Yes, and I was trying to follow it up but wanted to do it via Live Chat rather than a phone call so I had everything in writing. I managed to get on the Chat in the end, it finally became available!&nbsp;</P> Mon, 20 Jul 2026 13:27:12 GMT https://helpforum.sky.com/t5/What-s-On/Sky-live-chat/m-p/5323303#M169993 Bean23 2026-07-20T13:27:12Z