topic Re: Disney Plus in What's On

Disney Plus

Iain36 — Sat, 18 Jul 2026 13:00:47 GMT

A while ago.I had a problem with Paramount plus the original error was here

https://helpforum.sky.com/t5/What-s-On/Paramount-Plus/m-p/5206953/highlight/true#M163506

I am now have exactly the same error with Disney Plus. It has logged out i have tried logging in and it takes me to signup page, when I goto the activation link it tells me my account is already linked on Disney Plus.

Hopefully there will be notes on my account saying how they fixed it last time.

Re: Disney Plus

Brill+Gill — Sun, 19 Jul 2026 08:11:30 GMT

Hi @Iain36, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Disney Plus

Iain36 — Thu, 23 Jul 2026 20:33:15 GMT

I haven't had a response to my post so i've still not got Disney Plus. I've tried to change to standard with ads and i get an error from Sky

We're sorry we are having technical problems. It then says my basket has timed out.

Re: Disney Plus

Iain36 — Thu, 23 Jul 2026 20:35:51 GMT

Sorry this is my fault for some reason I didnt click the bubble and then was taken into hospital as a collapsed with my epilepsy. Could someone message me again

Re: Disney Plus

Mark39 — Thu, 23 Jul 2026 20:43:08 GMT

@Iain36 I've alerted Sky again. Look out (tomorrow) for the chat bubble as before.

Re: Disney Plus

Brill+Gill — Fri, 24 Jul 2026 07:46:07 GMT

Thanks for that, @Mark39. I've sent @Iain36 another invite.