topic Re: Linking netflix in What's On

Linking netflix

Jen121212 — Mon, 29 Jun 2026 10:36:54 GMT

I have tried to link an existing Netflix to my new sky package but missed a letter in the email address so it's registered as a new account. Email is incorrect so can't verify, and when I try to update it in the Netflix link page it says that email already exists (as my original Netflix account) so won't change or link.

Re: Linking netflix

MarkGoldsmith — Mon, 29 Jun 2026 11:04:13 GMT

@Jen121212 my first suggestion would be to follow the "Change your email address or password section" here https://www.sky.com/help/articles/netflix-cant-sign-in

Re: Linking netflix

Jen121212 — Mon, 29 Jun 2026 11:13:41 GMT

Thanks, I've worked my way through everything there and I'm just going in circles. Now have my sky netflix and the original one, but Netflix won't let change them to the same email because it "already exists " so cant get it linked yet.