https://helpforum.sky.com/t5/What-s-On/Remote-does-it-connect/m-p/5301315#M169029 <P>Can't get remote to access Sky&nbsp;</P> Fri, 19 Jun 2026 21:05:19 GMT Corinne57 2026-06-19T21:05:19Z https://helpforum.sky.com/t5/What-s-On/Remote-does-it-connect/m-p/5301315#M169029 <P>Can't get remote to access Sky&nbsp;</P> Fri, 19 Jun 2026 21:05:19 GMT https://helpforum.sky.com/t5/What-s-On/Remote-does-it-connect/m-p/5301315#M169029 Corinne57 2026-06-19T21:05:19Z https://helpforum.sky.com/t5/What-s-On/Remote-does-it-connect/m-p/5301337#M169030 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4598396">@Corinne57</a>&nbsp; Which Sky TV service do you have? Sky+HD, Sky Q or Sky Stream?</P> Fri, 19 Jun 2026 23:04:43 GMT https://helpforum.sky.com/t5/What-s-On/Remote-does-it-connect/m-p/5301337#M169030 GD1 2026-06-19T23:04:43Z https://helpforum.sky.com/t5/What-s-On/Remote-does-it-connect/m-p/5302509#M169063 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4598396">@Corinne57</a>&nbsp;wrote:<BR /><P>Can't get remote to access Sky&nbsp;</P><HR /></BLOCKQUOTE><P>To connect your remote to your device using its Bluetooth:<U><STRONG><BR /><BR /></STRONG></U></P><P><U><STRONG>Sky Q:</STRONG></U></P><OL><LI>Switch on the Sky Q box and television.</LI><LI>Point the remote towards the Sky Q box.</LI><LI>Press and hold <STRONG>1 and 3 together</STRONG> until the remote's&nbsp;light flashes.</LI><LI>Follow the instructions displayed on the television.</LI></OL><P><U><STRONG>Sky Glass:</STRONG></U></P><OL><LI>Switch on the Sky Glass television and display the Home screen.</LI><LI>For a new remote, remove the battery tab.</LI><LI>Press and hold <STRONG>1 and 3 together for three seconds</STRONG>.</LI><LI>Wait for <STRONG>“Your remote is now connected”</STRONG>, then select <STRONG>Continue</STRONG>.</LI></OL><P><U><STRONG>Sky Stream</STRONG></U>:</P><OL><LI>Switch on the television and Sky Stream puck, with the Sky Home screen visible.</LI><LI>Switch off any nearby Sky Q box so the remote does not attempt to pair with it.</LI><LI>For a new remote, remove the battery tab.</LI><LI>Hold <STRONG>1 and 3 together for three seconds</STRONG>.</LI><LI>Select <STRONG>Continue</STRONG> when the connected message appears.</LI></OL><P>If that is not working, try resetting the remote first:<BR />Press <STRONG>7 and 9 for three seconds.</STRONG></P> Mon, 22 Jun 2026 12:34:56 GMT https://helpforum.sky.com/t5/What-s-On/Remote-does-it-connect/m-p/5302509#M169063 Marlu-Nyu 2026-06-22T12:34:56Z