https://helpforum.sky.com/t5/What-s-On/Channel-4/m-p/5291568#M168597 <P>Which TV platform do you have, Sky Q, Sky Glass or Sky Stream?<BR /><BR /></P> <P>Have you tried an apps refresh?<BR /><BR /></P> <P class="text__BaseTextElement-sc-qf7y4e-0 text__TextElement-sc-qf7y4e-1 cafGXt eaglvQ" data-skyui-core="Text@13.1.0">Sky Q apps refresh:</P> <OL class="text__BaseTextElement-sc-qf7y4e-0 text__TextElement-sc-qf7y4e-1 cafGXt eaglvQ" data-skyui-core="Text@13.1.0"> <LI>Press Home on your Sky Q remote, then highlight Settings.</LI> <LI>Press 0,0,1 and Select to access the Installer menu.</LI> <LI>Select Apps then highlight Refresh all Apps on this box. You'll see a message that says 'Your apps are being refreshed'. This will stay on screen until you press Dismiss to return to normal viewing - we recommend waiting at least 5 minutes before doing so.</LI> </OL> <P class="text__BaseTextElement-sc-qf7y4e-0 text__TextElement-sc-qf7y4e-1 cafGXt eaglvQ" data-skyui-core="Text@13.1.0">Sky Glass or Stream apps refresh:</P> <OL class="text__BaseTextElement-sc-qf7y4e-0 text__TextElement-sc-qf7y4e-1 cafGXt eaglvQ" data-skyui-core="Text@13.1.0"> <LI>Press Home on your Sky remote, then highlight Settings.</LI> <LI>Press System management, then Resets and updates, and finally Refresh apps.</LI> <LI>You'll see a message that says, 'Your apps are being refreshed'.</LI> <LI>Press Dismiss to return to normal viewing. Note: An apps refresh can take up to 24 hours to complete.</LI> </OL> <P>Might also be worth doing a broadband router/hub restart.</P> Sat, 06 Jun 2026 05:08:16 GMT lettice 2026-06-06T05:08:16Z https://helpforum.sky.com/t5/What-s-On/Channel-4/m-p/5291493#M168595 Channel 4 app freezes on adverts Fri, 05 Jun 2026 19:43:19 GMT https://helpforum.sky.com/t5/What-s-On/Channel-4/m-p/5291493#M168595 Turps64-- 2026-06-05T19:43:19Z https://helpforum.sky.com/t5/What-s-On/Channel-4/m-p/5291568#M168597 <P>Which TV platform do you have, Sky Q, Sky Glass or Sky Stream?<BR /><BR /></P> <P>Have you tried an apps refresh?<BR /><BR /></P> <P class="text__BaseTextElement-sc-qf7y4e-0 text__TextElement-sc-qf7y4e-1 cafGXt eaglvQ" data-skyui-core="Text@13.1.0">Sky Q apps refresh:</P> <OL class="text__BaseTextElement-sc-qf7y4e-0 text__TextElement-sc-qf7y4e-1 cafGXt eaglvQ" data-skyui-core="Text@13.1.0"> <LI>Press Home on your Sky Q remote, then highlight Settings.</LI> <LI>Press 0,0,1 and Select to access the Installer menu.</LI> <LI>Select Apps then highlight Refresh all Apps on this box. You'll see a message that says 'Your apps are being refreshed'. This will stay on screen until you press Dismiss to return to normal viewing - we recommend waiting at least 5 minutes before doing so.</LI> </OL> <P class="text__BaseTextElement-sc-qf7y4e-0 text__TextElement-sc-qf7y4e-1 cafGXt eaglvQ" data-skyui-core="Text@13.1.0">Sky Glass or Stream apps refresh:</P> <OL class="text__BaseTextElement-sc-qf7y4e-0 text__TextElement-sc-qf7y4e-1 cafGXt eaglvQ" data-skyui-core="Text@13.1.0"> <LI>Press Home on your Sky remote, then highlight Settings.</LI> <LI>Press System management, then Resets and updates, and finally Refresh apps.</LI> <LI>You'll see a message that says, 'Your apps are being refreshed'.</LI> <LI>Press Dismiss to return to normal viewing. Note: An apps refresh can take up to 24 hours to complete.</LI> </OL> <P>Might also be worth doing a broadband router/hub restart.</P> Sat, 06 Jun 2026 05:08:16 GMT https://helpforum.sky.com/t5/What-s-On/Channel-4/m-p/5291568#M168597 lettice 2026-06-06T05:08:16Z