https://helpforum.sky.com/t5/What-s-On/Disney-app-not-working/m-p/5288170#M168462 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4697435">@LynnT1968</a>&nbsp;wrote:<BR /> <P>Tried all steps about 3 times still have error code 1026 with service init failure. Nothing has worked been like this for a few days now. Can't resolve the issue. Have turned off internet for an hour sky box off. Refreshed apps don't know what to try next</P> <HR /></BLOCKQUOTE> <P>You have tried all we would suggest, for what is often with that code is a catch all message for a networking issue.</P> <P>&nbsp;</P> <P>One last thing to try is to contact Disney via their chat or call. They are most helpful.</P> <P>We have found some have had help from &nbsp;talking to them, when an ISP wan ip address is reporting incorrectly via the app and Disney have managed to clear it for your account.</P> <P>&nbsp;</P> <P>Go here and either engage on chat or use the call number.</P> <P><A href="https://help.disneyplus.com/en-GB/contact-us/error-codes?target=va">https://help.disneyplus.com/en-GB/contact-us/error-codes?target=va</A></P> <P>&nbsp;</P> Mon, 01 Jun 2026 18:15:51 GMT lettice 2026-06-01T18:15:51Z https://helpforum.sky.com/t5/What-s-On/Disney-app-not-working/m-p/5288111#M168459 <P>Tried all steps about 3 times still have error code 1026 with service init failure. Nothing has worked been like this for a few days now. Can't resolve the issue. Have turned off internet for an hour sky box off. Refreshed apps don't know what to try next</P> Mon, 01 Jun 2026 16:54:44 GMT https://helpforum.sky.com/t5/What-s-On/Disney-app-not-working/m-p/5288111#M168459 LynnT1968 2026-06-01T16:54:44Z https://helpforum.sky.com/t5/What-s-On/Disney-app-not-working/m-p/5288170#M168462 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4697435">@LynnT1968</a>&nbsp;wrote:<BR /> <P>Tried all steps about 3 times still have error code 1026 with service init failure. Nothing has worked been like this for a few days now. Can't resolve the issue. Have turned off internet for an hour sky box off. Refreshed apps don't know what to try next</P> <HR /></BLOCKQUOTE> <P>You have tried all we would suggest, for what is often with that code is a catch all message for a networking issue.</P> <P>&nbsp;</P> <P>One last thing to try is to contact Disney via their chat or call. They are most helpful.</P> <P>We have found some have had help from &nbsp;talking to them, when an ISP wan ip address is reporting incorrectly via the app and Disney have managed to clear it for your account.</P> <P>&nbsp;</P> <P>Go here and either engage on chat or use the call number.</P> <P><A href="https://help.disneyplus.com/en-GB/contact-us/error-codes?target=va">https://help.disneyplus.com/en-GB/contact-us/error-codes?target=va</A></P> <P>&nbsp;</P> Mon, 01 Jun 2026 18:15:51 GMT https://helpforum.sky.com/t5/What-s-On/Disney-app-not-working/m-p/5288170#M168462 lettice 2026-06-01T18:15:51Z