topic Re: Hard disc drive in What's On

Hard disc drive

Joanie45 — Tue, 26 May 2026 17:53:44 GMT

Message saying problem with hard disc drive

Tried resetting....nothing

Previously having to reset sky box on daily basis...often more than once daily

Re: Hard disc drive

Daniel0210 — Tue, 26 May 2026 18:18:38 GMT

@Joanie45

I have moved your post from the Broadband board. Do you have Sky+ or Sky Q?

Re: Hard disc drive

Tommy2 — Fri, 29 May 2026 19:37:05 GMT

How old is your Sky Box ? Hard drives can wear away over time especially for tv viewing if you constantly delete and download things again. I'd recommend contacting Sky to report it as faulty if a factory reset doesn't resolve the issue.

Re: Hard disc drive

Daniel0210 — Fri, 29 May 2026 19:43:03 GMT

@Tommy2 wrote:
I'd recommend contacting Sky to report it as faulty if a factory reset doesn't resolve the issue.

@Tommy2

That would be pointless if the OP has a Sky+ box as Sky don't support Sky+ / Sky+HD set ups so their advice would be to upgrade to Sky Q or change to Stream/Glass anyway.

Re: Hard disc drive

Tommy2 — Fri, 29 May 2026 19:46:15 GMT

It would not be "pointless" to let them know about the fault as then Sky would be able to advise further or maybe even refer them to Sky stream. Nothing wrong with getting in contact with them to tell them about the fault.

Re: Hard disc drive

Tommy2 — Fri, 29 May 2026 19:47:28 GMT

Also the OP didn't say if it was Sky + ? You even asked them yourself.

Re: Hard disc drive

Daniel0210 — Sat, 30 May 2026 06:36:44 GMT

@Tommy2

Correct. I was trying to clarify which system the OP has as the advice would be different.

@Joanie45

Let us know which you have and your post can be moved to the appropriate board.

If you have Sky+ then the above advice applies as Sky won't send and engineer, won't replace the box for another and will tell you you need to change platforms. Also buying a second hand Sky+ box won't help either as your viewing card can't be paired to it.

If you have Sky Q try following this link. It should lead to a replacement box if needed https://www.sky.com/help/articles/sky-q-hard-drive-errors

If you do need a new Q box remember to remove the viewing card from the faulty box before it disappears into the back of the couriers van and accept any new power cable DPD deliver with the replacement box in case it's different to the one you have.